Server PM

Omni Hotels & Spas•Fort Lauderdale, FL

11d•Hybrid

About The Position

To provide exceptional service to all guests in accordance with Omni standards at Ibis Sky Lounge, an indoor-outdoor rooftop retreat offering sweeping views of the Intracoastal Waterway and coastline.

Requirements

Minimum 1 year serving experience
Must acquire TIPS and ServSafe certifications
Developed knowledge of wine, spirits, and beer with experience selling and presenting wines
Previous cash handling experience required
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
Ability to accurately and efficiently input information into MICROS
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
Ability to work cohesively with co-workers both within and outside of your department
Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
Excellent customer service, service recovery and problem-solving skills
Must be able to work a variety of shifts, including weekends and holidays

Responsibilities

Adhere to all Omni rules, policies, procedures, and standards
Greet guests by utilizing the All-In impression standards set forth by Omni
Set tables according to type of event and service standards as directed by leadership
Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections
Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests
Record transaction in MICROS system in a timely manner
Adhere to cash handling standards
Ensure satisfaction with each food course and/or beverage
Present accurate check to guest and process payment
Maintain cleanliness of work areas throughout the day
Station set-up and breakdown/side-work
Perform any other duties as assigned by leadership
Be pleasant, smile and greet all guests, using surnames when obtained