Server - Regular FT and Seasonal FT Roles Available

Trailborn Hotel Management•Highlands, NC

1d•$4•Onsite

About The Position

As a Server, you will take food and beverage orders from guests, serve items, maintain guest satisfaction, take payments and respond to complaints and/or concerns of guests. This role requires maintaining thorough knowledge of the menu, ingredients, alcoholic and non-alcoholic beverage offerings, correct glassware, and garnishes. You will greet, welcome, and acknowledge all guests in accordance with company standards, set tables according to service standards, and maintain cleanliness of work areas, china, glassware, and equipment throughout the shift. Serving food and alcoholic beverages, answering menu and beverage questions, and processing orders in the POS system promptly are key duties. You will also communicate special requests, allergies, and dietary needs to the kitchen accurately, check in with guests during service to ensure satisfaction, and anticipate and address service needs. Accurately presenting checks, processing payments, and thanking guests with genuine appreciation are also part of the role. Maintaining knowledge and proper use of equipment, including cleaning procedures, and operating equipment only as intended is essential. Communication with the kitchen regarding menu questions, product availability, wait times, and order changes is crucial. Assisting team members by running food, bussing tables, and restocking when possible, and completing closing duties, including restocking items and securing service areas, are expected. Maintaining a clean, professional uniform and appearance at all times, supporting the team by developing positive relationships and working toward common goals, and adhering to quality, safety, and service standards at all times are also important. Other reasonable duties as assigned by supervisors may be required.

Requirements

Meets minimum legal age to serve alcoholic beverages.
TIPS certification (or ability to obtain within 90 days of hire).
Strong attention to detail, commitment to quality, and ability to follow directions thoroughly.
Excellent communication skills in English (verbal, non-verbal, and written).
Ability to perform basic arithmetic and handle POS transactions accurately.
Professional demeanor with a positive attitude and strong work ethic.
Ability to remain calm, prioritize tasks, and solve problems effectively in a fast-paced environment.
Ability to maintain confidentiality of guest and company information.

Nice To Haves

Previous experience as a restaurant or banquet server in a high-volume setting.
Knowledge of basic cocktails, wine varietals, and beverage service standards.
Strong teamwork skills and ability to work with minimal supervision.
Well-organized and able to multitask while staying focused.

Responsibilities

Maintain thorough knowledge of the menu, ingredients, alcoholic and non-alcoholic beverage offerings, correct glassware, and garnishes.
Greet, welcome, and acknowledge all guests in accordance with company standards.
Set tables according to service standards and maintain cleanliness of work areas, china, glassware, and equipment throughout the shift.
Serve food and alcoholic beverages to guests, answer menu and beverage questions, and process orders in the POS system promptly.
Communicate special requests, allergies, and dietary needs to the kitchen accurately.
Check in with guests during service to ensure satisfaction; anticipate and address service needs.
Accurately present checks, process payments, and thank guests with genuine appreciation.
Maintain knowledge and proper use of equipment, including cleaning procedures; operate equipment only as intended.
Communicate with the kitchen on menu questions, product availability, wait times, and order changes.
Assist team members by running food, bussing tables, and restocking when possible.
Complete closing duties, including restocking items and securing service areas.
Maintain a clean, professional uniform and appearance at all times.
Support the team by developing positive relationships and working toward common goals.
Adhere to quality, safety, and service standards at all times.
Perform other reasonable duties as assigned by supervisors.