Server - Goat Tree

HC Assetco LLC•Santa Barbara, CA

7d•Onsite

About The Position

Goat Tree is a vibrant, all-day dining destination rooted in fresh, coastal California cuisine, artisanal coffee, and an inviting, social atmosphere. As a Server, you are the face of the guest experience—delivering warm, engaging, and highly attentive service that reflects the effortless sophistication of Hotel Californian. This role requires a balance of genuine hospitality, product knowledge, and efficiency. The Server is responsible for guiding guests through the menu, executing flawless service, and creating memorable dining experiences.

Requirements

1–3 years of serving experience in a restaurant, café, or luxury hospitality environment preferred
Strong knowledge of food, coffee, and beverage service (wine knowledge a plus)
Experience with POS systems (e.g., Toast, Micros, or similar)
Exceptional communication and interpersonal skills
Ability to multitask and remain composed in a fast-paced environment
Strong attention to detail and service standards
Must meet minimum age requirements to serve alcohol (21+ in California)

Responsibilities

Deliver warm, personalized, and anticipatory service to every guest
Create a welcoming and engaging dining experience that reflects Goat Tree’s energetic and approachable atmosphere
Guide guests through the menu, providing detailed knowledge of food, coffee, wine, and beverage offerings
Read guest cues and tailor service style accordingly (efficient vs. leisurely dining)
Handle guest concerns with professionalism, urgency, and care to ensure full satisfaction
Accurately take and enter orders into the POS system with attention to detail
Serve food and beverages in a timely and polished manner
Maintain full knowledge of menu items, ingredients, allergens, and preparation methods
Uphold all sequence-of-service standards and timing expectations
Ensure proper table maintenance, including clearing, resetting, and overall cleanliness
Thoughtfully upsell menu items, beverages, and specials to enhance the guest experience
Promote high-margin items such as specialty coffee, wine, and add-ons
Support achievement of restaurant revenue and guest check average goals
Maintain cleanliness and organization of the dining area, service stations, and POS areas
Follow all health, safety, and sanitation standards in accordance with local regulations
Collaborate with kitchen, bar, and support teams to ensure seamless service flow
Complete opening, running, and closing side work as assigned
Represent Goat Tree and Hotel Californian with professionalism, style, and authenticity
Contribute to a positive, team-oriented culture focused on excellence and accountability
Participate in ongoing training, menu tastings, and service development