Server

B Ocean Fort Lauderdale • Fort Lauderdale, FL

80d • Onsite

About The Position

The In-Room Dining Server delivers timely, polished room service—taking orders, preparing trays/carts, and presenting meals in guest rooms with a warm, professional touch. You’ll uphold service, safety, and sanitation standards while coordinating with the kitchen, bar, and front office to ensure an exceptional private dining experience.

Requirements

• 6+ months hospitality or restaurant service experience preferred; room service or banquets a plus (will train reliable candidates).
• Professional communication and phone etiquette; organized with strong attention to detail.
• POS proficiency; comfortable handling payments and guest signatures.
• Certifications: Food Handler required; ServSafe Manager and TIPS/TEAM/ServSafe Alcohol preferred (or within 30 days).
• Flexible availability, including early mornings, late nights, weekends, and holidays; reliable attendance.
• Stand/walk for entire shift; frequent pushing of loaded carts and use of stairs/elevators.
• Lift/carry up to 40–50 lbs (trays, hot boxes, beverage crates).
• Work around hot/cold equipment and cleaning chemicals (PPE provided).

Nice To Haves

• room service or banquets experience a plus

Responsibilities

• Answer IRD phones using standard greeting/script; confirm allergies/dietary needs, timing, and delivery instructions.
• Enter orders in POS with correct modifiers and seat/cover counts; verify pricing, promotions, and room routing.
• Stage trays/carts to spec (linens, flatware, condiments, covers, garnishes); verify temperatures and presentation before leaving the kitchen.
• Deliver within quoted times; announce and present items, offer setup on table/stand, and perform a brief quality check.
• Provide discreet, gracious service; anticipate needs (extra napkins/condiments, water/ice).
• Handle service recovery professionally and escalate issues to leadership when needed.
• Process checks via room charge, cash, or card; verify ID/room number and obtain signatures; follow PCI and cash-handling policies.
• Accurately post delivery fees, gratuities, and mini-bar add-ons (if applicable).
• Retrieve trays/carts from hallways promptly; maintain clean corridors and service pantries; follow elevator and noise etiquette.
• Follow ServSafe/HACCP practices: holding temps, labeling, allergen/cross-contact prevention, and cleaning logs.
• Use proper lifting and cart-handling techniques; report hazards and incidents.
• Coordinate fire times with Culinary/Bar; communicate 86s, delays, and VIP priorities.
• Liaise with Front Office/Rooms Controller for DND, late check-outs, and special instructions.
• Restock pantries and IRD stations (condiments, china/glass/silver, trays, warmers, linens); polish wares; assist with counts and requisitions.
• Verify IDs and follow responsible service laws (TIPS/TEAM); manage sealed deliveries per policy.

Benefits

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees