Server

Shrimp Basket Holdings LLC•Bay Minette, AL

3d•Onsite

About The Position

The Server sells and serves Shrimp Basket food and drinks professionally, providing attentive service and striving to exceed customer expectations. The position requires knowledge of the menu and beverage preparation, taking and preparing food and beverage orders, using a POS system, serving three to five tables as assigned, handling payments, and maintaining a clean and smoothly operating restaurant. Servers must comply with alcohol-service requirements, including checking identification, refusing service when appropriate, and completing required training. This position has no supervisory responsibilities and reports to required meetings. No travel is expected. The role operates in a restaurant setting with potentially loud noise and exposure to hazards such as cuts, slips, trips, falls, and burns. Work hours vary according to business needs. The work is physically active throughout the shift and may occasionally require lifting products weighing up to 50 pounds.

Requirements

Must be of legal age under applicable state regulations to serve alcohol.
Must hold the applicable state health and/or alcohol compliance card.
Must complete ServSafe Food Handler and Responsible Vendor training.
Must pass the Responsible Vendor/Service of Alcohol test with a score of 90% or better.
Basic mathematical, reading, and writing skills.
Ability to make change and handle different types of payment.
Basic computer skills and ability to use a POS system.
Ability to multitask and suggestively sell food and beverage items.
Knowledge of workplace safety procedures.
Good command of English, both oral and written, and ability to communicate with management, co-workers, and customers, including asking for clarification about tasks, policies, and procedures.
Ability to report to scheduled shifts on time with a positive attitude.
Ability to work varied hours and days as business dictates, including holidays.
Ability to stand, walk, bend, kneel, reach, carry, stoop, and crouch throughout the shift, and occasionally lift products weighing up to 50 pounds.

Responsibilities

Maintain complete knowledge of Shrimp Basket food and beverage preparation, menu items, and limited-time offers.
Take orders for alcoholic beverages from guests of legal drinking age and for non-alcoholic beverages and food.
Prepare alcoholic and non-alcoholic beverage orders.
Use a computer and POS system to enter orders.
Suggestively sell and serve food and drinks to three to five tables, as determined by management.
Refill customers’ drinks as needed.
Accept different types of payment and make change; servers must carry their own bank.
Interact with customers, management, and co-workers in a friendly and fast manner.
Complete assigned side work, which may include replenishing ice and crackers, preparing silverware and sauces, cutting lemons, cleaning, setting up or breaking down tables and stations, and setting up or breaking down the soup station.
Help ensure the cleanliness and smooth operation of the restaurant.
Clear and reset tables.
Pass the Responsible Vendor/Service of Alcohol test with a score of at least 90%.
Check guests’ identification to confirm they are of legal drinking age and politely refuse alcohol service to underage guests or guests who have exceeded their drinking limit.
Provide customer service that ensures satisfaction and strives to exceed expectations.
Report to work on time in a neat, clean uniform with well-groomed hair and good personal hygiene.
Adhere to company policies and procedures.
Attend required meetings.
Declare tips in the POS system at the end of each shift.
Perform other duties as directed by management.