Server

Westin Resort and Spa Whistler•Whistler, BC

25d

About The Position

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin. The Artist Have a creative side? We offer several career paths to feed your inspiration. A Grill & Vine Server is responsible to ensure that guests have an enjoyable dining experience by providing quality customer service. They take orders, serve food and drinks, and remove dinnerware from the table in a timely manner. The Wellness You Deserve: We’ll support you in and out of the workplace by offering: Team-spirited coworkers & encouraging management Learning and development opportunities Reward and Recognition Programs Staff Accommodation (based on availability) Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program Complimentary Staff Meal Summer & Winter Wellness Package up to $2000/yr

Requirements

A warm, people-oriented demeanor
A team-first attitude
High attention to detail and a drive to get things done
Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
Must be able to build and maintain credibility and relationships with customers (internal and external)
Basic POS knowledge ( Micros)
Previous experience in a similar role in a similar size/type of property
Strong attention to detail and the ability to handle multiple tasks
Detailed knowledge of Whistler and available services
Ability to upsell and promote menu
Knowledge of hotel food and beverage operations
Knowledge of food and alcoholic beverages
Knowledge of food service techniques and cost controls
Excellent problem-solving skills
Serving It Right certificate
Must be able to stand and exert well-paced mobility for up to at least 8 hours in length
Must be able to lift up to 20lbs occasionally
Must have the ability to bend, squat and lift up to 50 libs, including, but not limited to, lifting trays of food or food items on a regular and continuing basis
Ability to provide a satisfactory criminal record check

Responsibilities

Maintain a thorough knowledge of all Food & Beverage menus, dialing additions and services provided by the department and the hotel
Ensure that guests fully enjoy their dining experiences by serving the guests promptly, efficiently and in a professional manner
Upsell food & beverage
Adhere to local liquor laws and regulations as well as Serving It Right
Inspect all assigned tables to ensure proper set up and standards are met before receiving any guests
Collect payment for all food and beverage sold in their sections, and use Micros system
Take corrective action if a guest is not satisfied and bring the situation to the attention of the manager
Stack trays properly for efficient unloading for stewarding
Perform set up duties as required to include side stations, storage areas and food staging area
Perform general cleaning tasks utilizing cleaning to adhere to health and safety standards
Fold napkins for meal periods to maintain an adequate supply
Comply with WRS’s Occupational Health & Safety Program and the regulations of WorkSafeBC
Report any unsafe conditions, practices, or injuries to their supervisor as soon as possible
Set a good safety example
All other duties as assigned