Server - Food Service Department, Part-time, Evenings

Northwestern Memorial Healthcare•Chicago, IL

16h•$22 - $22•Onsite

About The Position

The Server reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Server supports the Department of Food & Nutrition by providing patient meal service to include: accurate tray assembly and may include some delivery and retrieval of patient trays. This role is responsible for timeliness, accuracy and the safe food handling of trays and items. The Server supports service excellence standard to include but not limited to patient satisfaction through consistent adherence to plating standards, portion control and communication with cooks, chefs and managers as appropriate to ensure quality products. The Server is expected to adhere to and practice guidelines in regards to Best Patient Experience Philosophy.

Requirements

Two years of service experience
Good interpersonal and communication skills
Maintains positive and friendly manner during peak service times with focus on timeliness, accuracy and excellent service

Nice To Haves

High School Graduate or GED
Food Handling Certification Health Department – City of Chicago

Responsibilities

Must be able to follow oral and written instructions such as policies and procedures
Performs a variety of work and follows procedures consisting of several steps or that require judgment in completing a sequence of tasks
Must be able to read and comprehend menu spreads and meal standard guidelines
Adheres to diet and allergy restrictions for patient food orders
Must be knowledgeable of diet restrictions as outlined on diet spreads
Assembles trays according to patients menu on ticket in a timely and accurate manner
Must display a “Can-Do” - Service Excellence mindset
Follows facility and departmental infection control policies and procedures
Observes HIPAA and Patient Identification guidelines
Must be able to work safely; moving carts, observing Security procedures, proper utilization of elevator
Performs assigned tasks efficiently during meal service to maintain accurate and expeditious service.
Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, patients and visitors
Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures
Follows established food-handling practices to maintain food safety standards and comply with infection control procedures
May on occasion serve and retrieve patient trays from patient rooms in a courteous and professional manner
Accurately delivers trays to patients and visitors according to established procedures when needed
Delivers floor stock daily according to pars as requested
Rotates floor stock according to food safety procedures as requested
Documents refrigeration temperatures daily in patient pantries that contain floor stock as requested
Operates equipment properly, safely and efficiently according to established procedures
Reports all damaged and unsafe equipment to management
Completes all assigned cleaning by end of each work shift to include but not limited to detailed cleaning
Cleans assigned areas and equipment according to standards and utilization of proper cleaning chemicals
Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets
Maintains work station area in clean and orderly manner
Completes routine projects or detail cleaning duties as assigned
Attends department in-services and meetings
Completes Hospital required training and surveys
May assist in Dishroom as needed
Follow established break schedule unless otherwise directed by manager
Maintains supplies and equipment to ensure efficiency, including portioning, dating, and storage of food
Maintains established levels of supplies for work area
Notifies management of workload status and availability for additional assignments or need of additional assistance
Assists in the orientation of new employees in the department by demonstrating basic duties of job
Responds to management requests in a positive and timely manner
Performs other duties as assigned