Server

Shrimp Basket Holdings LLC•Cullman, AL

17h•Onsite

About The Position

The Server will sell and serve Shrimp Basket food and drinks in a professional manner. This role requires maintaining complete knowledge of the menu, including food and beverage preparation and limited-time offers (LTOs). The Server will take orders for alcoholic and non-alcoholic beverages and food items, prepare beverages, and use a computer-based POS system to ring in orders. They will suggestively sell and serve food and drinks to multiple tables, ensure drink refills, and handle various payment types, including making change. The Server is also responsible for maintaining specific side-work duties to ensure the cleanliness and smooth operation of the restaurant, clearing and resetting tables, and checking identification to ensure guests are of legal age to consume alcohol, refusing service politely when necessary. A key aspect of the role is to treat customers in a manner that ensures their complete satisfaction and to strive to exceed expectations. The Server must report to work on time in a neat and clean uniform, maintain good personal hygiene, and adhere to all company policies and procedures. Other duties as directed by management and reporting to required meetings are also part of the responsibilities.

Requirements

Customer Focus/Attentiveness.
Ethical Conduct.
Initiative.
Thoroughness.
Must be of legal age according to State regulations to serve alcohol.
Basic mathematical, reading and writing skills.
Must be able to make change.
Basic computer skills.
Multi-task oriented.
Knowledge of workplace safety procedures
Must be able to suggestively sell food and beverage items.
Must have good command of the English language, both oral and written and must be able to communicate with management, fellow employees and customers including asking for clarification on tasks, policies and procedures.
Must report to work when scheduled and on time with a positive attitude.
Ability to work varied hours/days as business dictates including holidays.
Be able to complete ServSafe Food Handler and Responsible Vendor training.
State applicable health and/or alcohol compliance card.
Must be of legal age according to state regulations to serve alcohol

Responsibilities

Maintains complete knowledge of Shrimp Basket food and beverage preparation, menu and LTO’s.
Takes orders for alcoholic (age 21 and over) and non-alcoholic beverages and food items.
Prepares orders for alcoholic (age 21 and over) and non-alcoholic beverages.
Able to use a computer to ring orders into a POS
Suggestively sells and serves food and drinks to three to five tables, as determined by management.
Refills drinks as needed by customers.
Accepts different types of payment and makes change (all servers must carry their own bank).
Interacts with customers, management and co-workers in a friendly/fast manner.
Maintains specific side-work (may include the following: get ice for bins, fill cracker baskets, sleeve silverware, make/portion sauces, cut lemons, sweep/mop after closing, set up tables at open, breakdown tables at close, set up bar, drink and server stations, breakdown soup station), and ensure the total cleanliness and smooth operation of the restaurant.
Clears and resets tables.
Must be able to pass Responsible Vendor; Service of Alcohol test with a score of 90% or better.
Checks identification of guests to ensure they are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age or to guests that have exceeded their drinking limit.
Treats customers in a manner to ensure their complete satisfaction. Always strive to exceed our customers’ expectations.
Reports to work on time in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
Maintains adherence to all Company policies and procedures.
Other duties as directed by management.
Reports to required meetings.