Server

Gulph Creek Hotels•West Manchester Township, PA

36d•$10 - $13

About The Position

The server must provide friendly, efficient service of food and beverages desired by guests, and collect payment for such items. This role may entail restaurant and/or banquet settings. The server will be responsible for taking guest orders, ringing them up, and expediting orders from the kitchen in a presentable and timely manner. They will also receive payment for food and beverages, provide change and receipts, and maintain an accurate record of all checks.

Requirements

Have full knowledge of entire menu, as well as daily specials, deserts, etc.

Responsibilities

Maintain guest service as the driving philosophy of the operation.
Personally demonstrate a commitment to guest service in responding promptly to guests’ needs.
Ensure every guest is satisfied.
Meet or exceed guest satisfaction measures.
Ensure hotel standards and services contribute to the delivery of consistent guest service.
Implement and practice guest service initiatives and perform to Gulph Creek Hotel Standards.
Complete all side-work and cleaning duties as described in the Standard Operating Procedures (SOPs).
Take all guests orders, ring them up, and expedite the orders from the kitchen in a presentable and timely manner.
Provide attentive service, focusing on guests’ needs.
Receive payment for food and beverage provided and provide change and receipt to guests.
Keep an accurate record of all checks and balance to be presented in a daily report.
Approach all encounters with guests and team members in a friendly, service oriented manner.
Maintain regular attendance in compliance with Gulph Creek standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.