Server

Florida Keys Restaurant Management•Florida City, FL

17d•Onsite

About The Position

This position is accountable for taking and delivering food and beverage orders to customers in a timely and efficient manner, respecting and showing courtesy towards customers, providing exceptional customer service, maintaining proper uniform and personal hygiene, and completing all sidework thoroughly and efficiently. The role involves greeting, seating, and serving guests promptly and professionally, knowing food item abbreviations, being familiar with daily specials, accurately taking orders, delivering meals, checking on customer satisfaction, handling payments, managing customer complaints, restocking service areas, and performing cleaning tasks. The server will also advise the Lead Line Server of any issues affecting restaurant performance and may assist with sweeping, mopping, and bussing tables when needed.

Requirements

Ability to operate all electrical or mechanical devices adhering to all safety rules.
Ability to maintain proper attitude, professionalism, and teamwork in areas of customer service and restaurant operations.
Ability to tolerate cleaning solutions on a regular basis.
High school diploma or general education degree (GED); or related experience preferred but not required; or equivalent combination of education and experience.
Additional experience in area of food server desired but not required.
Ability to lift 30 lb. regularly and 50 lb. occasionally.
Ability to work in an environment with frequent interruptions and customer interaction.
Ability to work in cooler for up to one hour.

Nice To Haves

Related experience preferred but not required
Additional experience in area of food server desired but not required

Responsibilities

Report to work as scheduled, on time, well-groomed and dressed in proper uniform.
Greet, seat and serve guests in a prompt, friendly, professional way.
Know all abbreviations of food items.
Be familiar with specials and soups of the day prior to starting the shift.
Take food and drink orders promptly and accurately.
Pickup orders in window and deliver completed meals to correct customers in a timely manner.
Check back with customers to ensure satisfaction with food and service, refill drinks, and take any additional orders.
Ring up bills and deliver to customers.
Check out customers at cash register.
Handle customer complaints in a calm, courteous manner.
Inform supervisor of any customer complaints or suggestions.
Restock service areas.
Keep service areas clean and complete all assigned cleaning tasks.
Advise Lead Line Server of any personnel situations or policy violations having an adverse effect on restaurant operating performance.
Respond quickly to sweeping and mopping up messes.
Bus tables when busy.
Perform any other tasks as assigned by Lead Line Server or Manager.