Server
Metz Culinary Management•Scranton, PA
•Onsite
About The Position
No one has a bigger impact on a guest’s satisfaction than you. (Okay, maybe the bartender weighs in pretty heavily, too.) You set down the mood, the food and the tone for celebration. A TGI Fridays Server (W/W) possesses a passion for uplifting service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the guests’ expectations. You bring the fun to every table.
Requirements
- Must be able to carry natural conversation with guests without sounding scripted or intrusive
- Minimum Age 21
- Ability to Lift 30 lbs
- Ability to Stand 6-8 Hours
Responsibilities
- Greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience
- Looks for visual and verbal cues to identify the experience the guest wants and customizes the service to meet those expectations
- Promptly and accurately takes food and beverage requests from guests
- Ensures expedient service of food and beverages to the guest
- Frequently checks up on the guests and uses visual cues to provide silent service as appropriate
- Learns TGIF menu and beverages, expertly recommends and upsells items
- IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger
- Follows all Fridays Service Style Standards
- Accurately rings all orders into the POS system while simultaneously interacting with guests when applicable
- Practices conversational ordering by mentioning current promotional features
- Loves making guests feel valued
- Must be able to deliver plates and food and clear tables
- Must be able to hear well amongst loud background noise
- Must be dressed neatly and well-groomed in company approved uniform at all times
- Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
- Must be able to calmly respond to angry guests and notify a Manager
- Must be able to read and write notes to hearing impaired guests
- Must be able to read menus to sight-impaired guests
- Must be able to verbalize menu items clearly to guests while taking their orders or responding to their request
- Must be able to read and write
- Must be able to stand and walk during entire shift
- Must be able to reach, bend, stoop and wipe counters/tables
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
