Server

EOS•Portland, ME

6d•Onsite

About The Position

Union at The Press Hotel in Portland, Maine is hiring servers to join our team of hospitality professionals. This role involves greeting, directing, seating, and taking food and beverage orders, serving guests in accordance with company standards, and being knowledgeable of all food and drink offered. Servers are expected to use suggestive selling methods, continuously strive for revenue growth, understand and communicate daily specials and specialty menus, and be perceptive, proactive, and engaging. Anticipating guest needs and personalizing the guest experience are key aspects of the role. Responsibilities include completing pre-shift preparation, side work, and closing tasks, operating efficiently during peak service times, seeking assistance from leadership when needed, polishing glassware and flatware, restocking service stations, making coffee and tea, preparing and presenting bills, processing payments, and reconciling cash and credit card charges. The role also requires practicing cleanliness and safety in all dining and storage areas, professionally handling guest complaints, and communicating elevated complaints to management. Assisting team members, practicing conscious knowledge of food allergies and safety, demonstrating a team-focused attitude, and understanding safe work practices are also essential. Attending meetings and training sessions and complying with all company policies are required.

Requirements

Ability to remain standing for up to 8 hours
Ability to lift items overhead.
Ability to bend and reach frequently and repetitively during a shift.
Ability to remain in a standing or walking position for 90% of shift, given moderate rest breaks.
Ability to move up and down stairs
Ability to move quickly based on guest needs
Ability to regularly move and lift up to 50 lbs.
Ability to use repetitive manual dexterity, such as typing, polishing, using hand tools, and fixing small items
Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
Ability to bend and kneel
Ability to visibly survey property areas clearly
Ability to view a digital computer/tablet screen
Ability to communicate and exchange information effectively, often in a public/group setting
Ability to read, write, speak, and understand English
Ability to complete a satisfactory background check
Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
Ability to work flexible hours based on business needs including midweek and weekend days

Responsibilities

Greet, direct, seat, and take food and beverage orders.
Serve guests in accordance with company standards.
Be knowledgeable of all food and drink offered.
Use suggestive selling methods.
Continuously strive for revenue growth.
Understand and communicate daily specials and specialty menus to guests.
Be perceptive, proactive, and engaging.
Anticipate guest needs.
Personalize the guest experience when possible.
Complete pre-shift preparation such as setting tables and preparing service station.
Complete side work and closing tasks as required such as cleaning and restocking for next shift.
Operate efficiently and calmly throughout peak service times and high stress situations.
Seek assistance from leadership when needed to ensure guest satisfaction.
Polish glassware and flatware, record any breakage.
Remove trash.
Restock service stations and service bar areas.
Make coffee, tea, and espressos.
Prepare and present final bill to guest for payment.
Obtain settlement and process using the POS system with adjusted tip if noted.
Reconciliate cash, accurately charge credit cards, and make appropriate cash deposits at end of shift.
Check out with manager once shift is complete.
Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up.
Communicate any elevated complaints that could not be resolved to Food & Beverage management.
Assist team members as needed to promote a positive teamwork environment.
Practice conscious knowledge of food allergies and safety.
Communicate allergy concerns to guests.
Demonstrate a team-focused attitude and encourage collaboration.
Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
Attend meetings and training sessions as required.
Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

Benefits

Dedicated employee parking lot pass with company contribution for full time employees, fully-funded for salaried managers
Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Additional Health & Wellness benefits including prescription and gym membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Family Matters Program of 10+ weeks fully paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including training and tuition reimbursement
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health resources