Server- PT Chelsea Hotel - Toronto

Langham Hospitality Group•Canada,

19h•Onsite

About The Position

The Chelsea Hotel, Toronto, Canada's largest hotel with 1,590 guest rooms, is centrally located and a premier family destination. It offers a full-service urban resort experience with diverse room types, dining options, and recreational areas, including the "Corkscrew" indoor waterslide. The hotel is recognized for its commitment to accessibility and humanitarian efforts. As part of Langham Hospitality Group, it operates as an independent property within their international portfolio.

Requirements

Previous experience in a similar size establishment.
Previous Guest Service experience.
Good knowledge of wines, beers, and cocktails.
Must possess Smart Serve.
Efficient and quick to learn.
Pleasant attitude, outgoing personality.
Good organizational and multitasking skills.
Excellent communication skills in the English language (Written and Verbal).

Responsibilities

Greet guests and take orders for food and beverages in accordance with brand standards and legislation.
Take food and beverage orders using the point of sale system (POS).
Provide speedy and accurate service of food and beverages with necessary accompaniments.
Present guest checks for payment in a timely manner.
Accurately post charges to guest accounts.
Answer guest questions or direct them to colleagues who can assist, ensuring guest satisfaction.
Maintain a pleasant and helpful attitude towards guests, colleagues, and managers.
Prepare the bar for service, ensuring cleanliness and setting tables with condiments, cutlery, side plates, menus, and promotional material.
Order drinks from Bartenders through POS.
Pick up food orders from the kitchen.
Maintain the cleanliness and tidiness of the bar/dining area.
Adhere to AGCO liquor licensing regulations.
Maintain a hygienic and safe working environment.
Efficiently use the Micros system and input all orders at the time of the order.
Complete full closing procedures and morning set-up.
Replenish service items in readiness for the next shift, including cutlery, roll-ups, and resetting tables.
Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS.
Ensure correct cash and credit card handling when closing out guest checks.
Reconcile daily cash receipts to sales receipts for deposit to the General Cashier.
Follow Chelsea grooming policy, ensuring nametag is visible at all times.
Comply with Hotel and Company policies and procedures.
Perform any other duties as assigned by the Manager.