Server

Onvo•Lake Township, PA

5d•Onsite

About The Position

The Server will provide prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking and serving orders, clearing dishes, and resetting tables. Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry, if you’re a go-getter, get in touch with us.

Requirements

Physically capable overstanding for long hours.

Nice To Haves

Whether you have a background in customer service and hospitality or this is your first job in the industry, if you’re a go-getter, get in touch with us.

Responsibilities

Develop and maintain professional functional working relations with IHOP Team Members and guests.
Execute the “Server Guidelines to Great Customer Service” per IHOP SOP to ensure a high quality guest experience.
Communicate guest food orders and service requests in an accurate and timely manner.
Handle guest complaints in a timely manner, inquire about dining experience, thank guests and invite them to return.
Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge.
Comply with SOP methods in regard to guest checks and maintaining cash control.
Stock and rotate all needed supplies in the service areas and dining room.
Comply with all federal, state and local regulations as well as IHOP Safety Manual and SOP.
Maintain a waiting list as necessary.
Perform all cleaning duties according to posted cleaning charts.
Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
Comply with IHOP and Onvo uniform and appearance standards.
Perform other duties as assigned.
Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner
Maintains a high standard of cleanliness.
Perform cleaning duties according to posted cleaning charts.
Performs all duties in a safe and responsible manner to assure workers, guests, suppliers/contractors and the environment are not at risk.
Complies with all company safety policies, procedures and instructions.