Server - Yakiya

Panda Restaurant Group•Hacienda Heights, CA

37d•$18 - $21•Onsite

About The Position

The server plays a critical role in serving guests quickly, efficiently and with complete knowledge of food and beverage menus. Offers superior guests service and maintains station in a clean and orderly manner throughout their shift. The goal is to ensure guests feel welcome and taken care of, wow them with exceptional services, ensure proper table manner, and maximize sales opportunities. As an Associate, you will be required to uphold a high standard of integrity and ethics in order to comply with all Company Policies. Additionally, we require our Associates to maintain a safe and welcoming environment for Guests and Associates alike, in an open-kitchen environment where you regularly encounter and interact with individuals of all ages, including minors and seniors. The Company will consider qualified applicants with arrest or conviction records in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act.

Requirements

High school graduate
Must be 18 year of age to carry alcoholic beverages
Have a clean, neat appearance & good personal hygiene at all times
Have a courteous, enthusiastic style of communication. Ability to communicate with guests fluently
Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers.
Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.

Nice To Haves

Restaurant experience a plus

Responsibilities

Ensure that all guests are greeted in a timely, friendly, and professional manner
Explain to guests about our offerings, the holiday menu/ specials. Recommend seasonal menu, suggestive sell additional items- drinks, soup, appetizers, dessert
Be the Server of choice- Frequent request by guests to be the server. Remember regular guests’ names and orders
Work with the Kitchen Staff to meet any special requirements for ingredients and preparation of food
Ensure timely delivery of the guest's order when ready in the kitchen and prepare it as necessary with garnishes, sauce
Keep guests informed of the status of their food and drink orders if not available immediately
Execute the proper placement of dishes on the table
Execute the proper wine opening and serving procedures
Execute the proper service standards- removal of plates, replacing dirty plates
Engage the guests in small talk while serving them to enhance their dining experience
Know the proper time to offer services- Do not interrupt guests while they are having conversation
Anticipate guest’s needs prior to them asking- condiments, water/tea refill…etc
Ensure quality check backs are done in a timely manner, to ensure everything is satisfactory and respond promptly to any request or complaint, seeking the manager’s help as needed
Present check at the end of the meal, take and process payments in cash or credit card using Company procedures
Assist bussers and other servers as needed, especially during busy periods
Make sure that dining room area is kept clean and free of trash at all times; clean up spills promptly anywhere in dining room; remove or alert management to any safety hazard
Do opening or closing routines for dining room and work stations as needed

Benefits

Flexible schedules
Great pay
Free meals while working at Panda
Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
Health Care and Dependent Care Flexible Spending accounts
401K with company match
Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
Associate discounts for many brands
Referral bonus for eligible associates
Opportunity to give back to your community
Hands-on paid training to prepare you for success
On-Going Career & Leadership Development
Opportunities for growth into management positions
Pre-Tax Dependent Care Flexible Spending Account