Server - FOH

Trappers Sushi Federal Way Inc•Federal Way, WA

2d•$17•Onsite

About The Position

The Server is a key ambassador of the Trapper's Sushi experience, responsible for delivering attentive, knowledgeable, and genuinely warm service from the moment guests are seated until they leave. This role guides guests through the menu, ensures food and drink orders are accurate and timely, and creates the kind of memorable dining experience that keeps guests coming back.

Requirements

Previous serving, customer service, or hospitality experience preferred but not required
Strong verbal communication skills and ability to engage with guests in a friendly, professional manner
Ability to multitask and maintain composure in a fast-paced environment
Attention to detail when taking orders, delivering food, and processing payments
Comfort learning and discussing menu items, including sushi, sashimi, and specialty rolls
Ability to follow written and verbal instructions
Must obtain a valid Food Handler's Permit/State Food Worker Card prior to the first day of work (per state law)
Must be of legal age to serve alcohol per Washington state law (MAST permit required or obtained prior to first day if applicable)

Responsibilities

Greet guests promptly upon seating with warmth, enthusiasm, and a genuine desire to create a memorable experience
Guide guests through the menu, answering questions about ingredients, preparation, allergens, and recommendations with confidence
Take accurate food and drink orders and enter them into the POS system efficiently
Deliver food and beverages in a timely manner, ensuring accuracy and presentation meet Trapper's standards
Anticipate guest needs throughout the meal, including refills, additional courses, and special requests
Process payments, handle cash/card transactions, and follow all cash-handling procedures
Maintain cleanliness and organization of the dining room, server stations, and side work areas
Communicate clearly with hosts, fellow servers, managers, sushi chefs, and kitchen staff regarding orders, timing, and special requests
Monitor guest satisfaction throughout the meal and resolve concerns promptly or escalate to a manager when needed
Support to-go order packaging and accuracy when volume requires
Follow all company safety, sanitation, and cleanliness standards, including proper chemical handling and PPE use when cleaning
Complete opening, running, and closing side work as assigned
Demonstrate teamwork, integrity, and respect while upholding a positive and inclusive work environment