Server - Woods and Wedges

Peek'n Peak•Clymer, NY

28d•Onsite

About The Position

Servers will provide prompt and accurate food service during an assigned shift / event while demonstrating a level of hospitality that exceeds guest expectations. Peek ‘n Peak Resort is recognized in the North East region as an all seasons family destination, comprised of 105 acres, 27 slopes and 4 Terrain Parks with varying difficulties. Travelers from PA, OH, NY and Canada visit the resort for affordable recreation, such as: Snow Sports (Ski/Board/Terrain Park/Tubing), Golf, Adventure Park, Spa and Events. We’ve established generations of enthusiasts who love the beautiful location, rustic charm, learn to “ski and ride” programs and legendary snow conditions. Scott Enterprises mission is centered on the guest experience and our employees are good at what they do – there is no better place to work and play!

Requirements

Must meet New York minimum age requirement to server alcoholic beverages (18+).
Ability to work in a fast paced environment while handling multiple priorities with a high degree of professionalism.
Capable of effective and courteous communication with guests and associates of all levels.
Ability read and interpret documents such as policies/procedures and company manuals.
High school diploma or GED equivalent.
1 year experience in a serving or related Food & Beverage role strongly preferred.

Nice To Haves

TIPS training certification as well as Serve Safe or equivalent preferred.

Responsibilities

Exhibit a high level of professionalism, hospitality and confidence when making contact with guests.
Deliver food and beverages to guests in a designated service area as well as other areas (as needed).
Demonstrate compliance with all alcohol service laws, as well as company policies and procedures with regard to alcohol service, including carding all guests under age 40.
Observe and follow up with guests to ensure satisfaction with food and service.
Anticipate / react to guest needs, answer questions and provide suggestions to event attendees.
Manicure tables by clearing plates, glassware etc. and maintain a neat “front of the house” service area.
Empty trash and place dirty dishes in appropriate areas.
Work in a team environment to provide a level of hospitality and service that exceeds guest expectations.
Communicate with team members, shift supervisor, outlet manager and kitchen staff as required to guarantee a successful service, including prompt resolution of guest complaints.
Collaborate with kitchen staff to ensure meals are delivered to the correct recipients in a prompt and accurate manner following all safety / resort guidelines, with special consideration to guest requests.
Maintain a positive, professional and respectful attitude toward guests, coworkers and management.
Prepare work area prior to guest arrival, including rolling silverware, plating table and stocking service / beverage stations with coffee, water, ice, napkins, straws and garnishes as needed.
Knowledge and use of proper sanitation procedures to clean equipment and facilities, including restrooms.
Follow outlined procedures to (1) ensure the security and proper storage of inventory and equipment, (2) replenish supplies and communicate inventory in a timely and efficient manner, and (3) minimize misuse and breakage of china, glassware, linen and supplies and to ensure that no re-usable goods are wasted.
Adhere to all department specific, resort and company standards, policies, procedures and safety rules at all times.
All other duties as assigned.