Servers - Key West International Airport

Master Concessionair•Key West, FL

2d•Onsite

About The Position

We are looking for great servers to join our team at Key West International Airport. This is a full-time position with great benefits. The role involves serving food and beverages to guests, ensuring outstanding customer service, and maintaining a clean and efficient working environment. You will be responsible for greeting guests, taking orders, providing menu knowledge, preparing drinks, processing payments, and assisting with various side-work tasks. A positive attitude, professional demeanor, and ability to work in a fast-paced environment are essential.

Requirements

Demonstrated pleasant attitude and energy to ensure great customer service
Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
Basic serving skills ability
Must have working knowledge of the restaurant floor plan
Demonstrated ability to learn food and beverage knowledge and participate in training as required
Ability to successfully pass all service, menu, and alcoholic drink testing for assigned concept at standards assigned by management within 2 weeks of completion of training
Ability to work under pressure and multi-task in a fast-paced environment
Ability to accurately count money and make change
Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns
Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
Ability to maintain a safe and clean restaurant for customers
Ability to walk and stand for long durations
Ability to do moderate to heavy lifting (25 lbs. or less)
Knowledge and adherence to MCA policies and procedures
Knowledge and adherence to all airport rules and regulations
Commitment to service of customers, staff, co-workers, and management
High integrity and honesty, Work Ethic, passion, and commitment
Ability to work scheduled hours, including weekdays, weekends, and holidays
Follow through and dependability
Knowledge and commitment to safety and food sanitation

Responsibilities

Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service
Greets guests warmly with a smile, making eye contact; checks for table setting completeness
Answers all guest questions or finds appropriate answers for guests
Communicates all daily food and drink specials to guests; Takes accurate food and beverage orders
Demonstrates knowledge of all menu offerings, food, and drink pairings, and gives detailed descriptions of each item
Ability to accurately enter all orders into the point-of-sale system
Ensures guest satisfaction
Offers up-selling opportunities to all guests
Verifies ages of guests ordering alcoholic beverages; responsibly serves alcohol
Prepares hot and cold drinks and mixed non-alcoholic drinks as needed
Demonstrates appropriate wine service techniques when presenting tableside wine service
Anticipates your guests needs, including refilling drinks and replenishing flatware
Assists other servers as needed; is aware of and alerts other crewmembers of customers’ needs
Runs food as needed on an ongoing basis
Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins
Prepares and presents itemized bill to guests; receives and processes payment by cash, credit card, or airline voucher
Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
Assists kitchen staff as needed
Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
Clean and preset tables for next customers
Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc.
Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
Sweeps and mops as needed
Performs other duties and side-work as assigned