Server - Loft94 (PT)

Jamul Casino•Jamul, CA

11d•Onsite

About The Position

This position is responsible for providing friendly, fast, and helpful customer service to all guests and team members. The Server will promptly and accurately take beverage and food orders, transmit orders to the Culinary team, and serve food items to guests. This role also involves completing sales transactions, providing table service, following food handling procedures, maintaining cleanliness, and participating as a team member to ensure a smooth and efficient operation. The Server must adhere to department uniform, appearance, and grooming requirements, as well as all regulatory, department, and company policies, performing all job duties in a safe and responsible manner.

Requirements

Must be at least 21 years of age.
Associates Degree (A.A.) in culinary or related field; minimum of four years culinary experience in multiple venues, or equivalent combination of education and experience.
Minimum of three years previous supervisory experience required.
Excellent verbal and written communication skills.
Proficient in Microsoft applications (Excel, Word, and Outlook).
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to earn and maintain a current Food Handlers Card
Ability to earn and maintain TiPS certification
Ability to earn and maintain RBS Certification within 60 days of employment.
Must be able to acquire and maintain appropriate gaming license
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Must be able to efficiently and accurately count money and gaming chips and make a change.
Possess the ability to operate an adding machine and have basic computer skills.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Minimum of three years’ experience in restaurant, baking and pastry work preferred, including artisan style bread production, ice cream, and sorbet production, sugar & chocolate work, centerpieces, high volume cake production, cake decorating and finishing skills.

Responsibilities

Provide friendly, fast, and helpful customer service to all guests and team members.
Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests.
Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank.
Provide table service to customers according to department standards.
Follow appropriate food handling procedures to ensure safe, quality products.
Maintain cleanliness/appearance of assigned area, stock/restock supplies and complete side duties according to department standards.
Participate as a team member with all servers, bussers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.
Meet department uniform, appearance and grooming requirements.
Must adhere to regulatory, department and company policies.
Perform all job duties in a safe and responsible manner.
Perform other job related and compatible duties as assigned.
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers constructive feedback to employees regarding performance.
Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
Manages work procedures and expedites workflow.
Provides recommendation for employee performance (disciplining, coaching, and counseling).