Server

Black Bear Diner•Walnut Creek, CA

1d•Onsite

About The Position

At Black Bear Diners, servers provide friendly, prompt, individualized service that creates a positive dining experience and encourages guests to return. The role includes welcoming and assisting guests, taking and delivering food and beverage orders, maintaining clean service areas, and supporting the smooth operation of the restaurant. Servers must follow company standards for service, appearance, and uniform, and may be assigned other duties by management.

Requirements

Patience, a good sense of humor, and enthusiasm.
Ability to remain calm under pressure and multitask.
Verbal and language skills sufficient to understand and communicate with guests.
Basic knowledge of dining-room and service procedures and functions.
Basic math skills, ability to operate a point-of-sale system, and ability to handle money.
Ability to comply with company appearance and uniform standards.
Ability to work flexible hours, including nights, weekends, and holidays.
Ability to stand for long periods and frequently reach above and below waist level.
Frequent to continuous manual dexterity in both hands, including pushing, pulling, handling, gripping, and fine finger control.
Frequent hip flexion while walking and bending, squatting, and stooping for cleaning activities.
Ability to work around cold or below-freezing temperatures and high heat, including walk-in refrigerators, freezers, and ovens.
Ability to safely lift and maneuver plates of food and supplies weighing up to 10 pounds frequently and 50 pounds occasionally.
Ability to climb step stools for cleaning projects as needed.

Responsibilities

Follow company standards related to the server position.
Welcome and greet guests, make them feel comfortable, and provide personal service.
Inform guests about specials and featured items.
Answer questions about food, beverages, and restaurant functions and services.
Take food and beverage orders and enter them into the point-of-sale system.
Deliver food and beverages to guests in a timely manner.
Promptly run food orders from the pick-up window regardless of which server placed the order.
Perform assigned side work at the start and end of each shift.
Maintain clean service areas.
Monitor guests' dining experiences, ensure their satisfaction, and respond promptly and courteously to requests.
Pre-bus tables frequently.
Prepare bills and present checks at the appropriate point in the service sequence.
Clean and reset tables promptly, including cleaning chairs, booths, and surrounding carpet.
Assist fellow servers as needed.
Thank guests for visiting and invite them to return.
Fill in as needed to support smooth and efficient restaurant operations, as directed by the restaurant manager or immediate supervisor.
Perform other duties as assigned.