Server Cafe

Ocean House Collection • Westerly, RI

2d • $5 - $14 • Onsite

About The Position

The Cafe is a Classic American Cafe concept located in historic Westerly, Rhode Island, directly connected to the newly renovated United Theatre. It serves as the F&B hub of the Arts Complex and the town, with 85 seats and access to multiple event spaces within the theatre, offering numerous opportunities for creative culinary programming. The server position supports all activities of The Cafe, maintaining high standards of food and beverage quality and service. Key skills for this role include expertise in guest relations, wine, beverage, and mixology knowledge, as well as proficiency in computer skills such as Excel, Word, ADP, and Point of Sale systems. Servers must work effectively both independently and as part of a team to meet Five-Star quality service standards, remaining flexible, proactive, resourceful, and efficient, sometimes under pressure.

Requirements

• At least 2 to 5 years of work experience that can be demonstrated to be applicable to the duties listed in the job description.
• Ability to handle multiple, simultaneous tasks and projects effectively and efficiently.
• Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
• Fluency in English both verbally and in writing.
• Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse operation.
• Ability to effectively deal with internal and external guests.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Uphold the Company standards, policies, and procedures.
• Prioritize and organize tasks and work area.
• Ability to remain calm and resolve problems using good judgment as interpreted by the management.
• Follow directions.
• Work cohesively with co-workers as part of a team.
• Maintain confidentiality of guest/employee information and pertinent company data.

Nice To Haves

• Experience in the luxury hospitality and experience in a five-star environment is preferred.

Responsibilities

• Ensures that the restaurant is clean, and that linen, china, and silverware are in excellent condition prior to service. Also ensures table appointments, including center table arrangements, are impeccable.
• Maintains a high level of understanding of wine pairings.
• Communicates effectively with the Front of the House Manager and General Manager as appropriate to ensure training in the Cocktail Menu and wines takes place on a daily basis prior to service.
• Maintains a good understanding of current events to engage with guests in appropriate conversation.
• Ensures service is performed in a timely, efficient, yet comfortable manner to maintain the proper pace of service and meet Forbes 5-Star standards.
• Practices, manages, and promotes the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
• Represents the Company with a positive attitude and professional presentation.
• Follows sustainability guidelines and practices related to the Company’s sustainability programs.
• Carries out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed