Server

StepStone Hospitality•Charlotte, NC

31d•Onsite

About The Position

The Le Meridien | Sheraton Charlotte Hotel is currently seeking a dynamic, and motivated individual for the position of AM Server at our StepStone Hospitality managed hotel. If you are a results-driven, guest-focused, and hospitality experience, we want you to be a part of our team!

Requirements

Minimum lifting of 50 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 50 pounds.
Other duties may be assigned.

Responsibilities

Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.
Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
Memorize menu selections and wines including being familiar with daily specials and basic ingredients.
Use proper verbiage and etiquette including serving ladies first
Write order on check or memorize order.
Relay order to kitchen and service bar utilizing point of sale system
Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.
Total bill and accept payment or refer guest to cashier.
Ladle soup, portion pies and desserts, and brew coffee.
Clear and reset counters or table at conclusion of each course.
Assist in cleaning and wiping down of service areas and prep areas
Notify a manager immediately of any guest complaints.
Use proper etiquette guidelines for seating guests.
Ask department telephone using proper telephone etiquette
Practice and observe all safety rules and procedures.
Assist all service personnel in any duties as requested.
Maintain and follow all cash handling procedures.
Ability to accurately use various office software.