Server | Victory Brewing - Kennett Square, PA

Artisanal Brewing Ventures•Kennett Square, PA

1d•Onsite

About The Position

The Server provides table service to taproom guests by taking orders for food and beverages, delivering orders to the table, and ensuring that guests have a pleasant taproom experience. As a Tableside Brand Ambassador, you will serve as the face of our brand in the taproom, engaging with guests to educate them about our products while delivering an outstanding hospitality experience. This role combines product knowledge with exceptional customer service to create memorable interactions that reflect the values and quality of our brand.

Requirements

Must be at least 21 years of age
Must have a passion for hospitality and craft beverage
Excellent interpersonal and customer service skills
Well-organized with ability to take and place food and beverage orders accurately
Strong communication skills and ability to remain composed and respectful under pressure
Ability to work collaboratively in a fast-paced, team-oriented environment
Ability to operate the point-of-sale system
Prolonged periods of standing and walking
Must be able to lift, balance, and carry trays of food weighing up to 20 pounds

Nice To Haves

Previous experience as a server preferred

Responsibilities

Greet guests timely as they are seated at the table; ensure table is clean and that coasters, utensils, napkins, and other needs have been provided
Knowledgeable about and able to answer questions regarding all ABV beverages, menu offerings, brewing/cider making processes, etc.
Communicate clearly and respectfully with guests, teammates, and management
Take food and beverage orders and places orders accurately through the point-of-sale (POS) system
Ensure that food is prepared correctly and to guests’ satisfaction; return incorrect or improperly cooked orders to kitchen
Deliver food, beverages, condiments, and other requested items to guests
Collect plates and clear the table as guests finish their meals
Process guest payments by preparing checks and handling transactions through the POS system
Assist with other side work duties such as cleaning the dining area, preparing silverware and refilling condiments
Aid in overall cleanliness and maintenance of taproom
Performs other related duties as assigned