Server

Highgate Hotels • New York, NY

12h • Onsite

About The Position

The Server provides attentive, courteous, and efficient service to guests by receiving and delivering food and beverage orders and collecting payment. The role also maintains the cleanliness and organization of the restaurant. Servers are expected to provide a high level of guest service, follow established service procedures, and help ensure guest satisfaction.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be of legal age to serve alcoholic beverages under applicable local and state laws.
• Must have TIPS safe alcohol service certification.
• Able to communicate effectively verbally and in writing.
• Able to listen to, understand, and clarify concerns raised by employees and guests.
• Able to multitask, prioritize departmental functions, handle problems, and apply information from various sources to meet objectives.
• Able to maintain confidentiality and cross-train in other hotel-related areas.
• Able to work weekends, holidays, and extended hours as required.
• Able to lift up to 50 pounds occasionally and/or 20 pounds frequently or constantly.
• Able to stand and walk throughout the entire shift and maneuver through the dining area while carrying full trays of food and beverages.

Nice To Haves

• Previous serving experience.
• Experience in a hotel or a related field.

Responsibilities

• Communicate effectively with guests and colleagues, listen to concerns, and respond in a courteous, service-oriented manner.
• Work as part of a team, assist colleagues when needed, and attend required hotel meetings and training.
• Maintain regular attendance, appropriate grooming, and the required uniform and nametag.
• Follow hotel standards and regulations to support safe and efficient operations; maintain confidentiality and show initiative in anticipating guest and operational needs.
• Know the lounge organization, knock-and-drop service, menus, specials, allergens, and intolerances.
• Serve food and beverages attentively and efficiently, following the provided training and sequence of service.
• Pre-bus tables, keep service stations and side stands clean, stocked, and organized, and keep guests’ water glasses three-quarters full.
• Use the P.O.S. system, close checks, collect payment, and prepare end-of-shift paperwork.
• Complete opening and closing procedures and assigned side work; break down soiled dishes and linen in the dish room according to standards.
• Take, follow up on, and deliver to-go orders and collect payment when required.
• Consistently upsell food, beverages, and promotional items.
• Know the locations of fire extinguishers and how to use them.
• Maintain overall guest satisfaction and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED