Server - Hilton - Harrisburg, PA

Hotel Equities•Harrisburg, PA

3h•$3•Onsite

About The Position

The Server position at Hilton Harrisburg involves the service of food and/or beverage, including order taking and delivery, in accordance with Hilton Brand Standards and AAA Standards. The role requires a friendly, courteous, helpful, timely, and professional manner to ensure a high level of guest satisfaction. Employees are expected to assimilate into the Hilton Family Pride/Care culture, understand and support its elements, and demonstrate working knowledge of service standards. Regular attendance and maintaining a neat, clean, and well-groomed appearance are essential. The hospitality business operates seven days a week, twenty-four hours a day, requiring employees to project a hospitable service atmosphere at all times and work varying schedules to reflect business needs.

Requirements

Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings, serviceware and menu items.
Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
Ability to remember, recite and promote the variety of menu items.
Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
Ability to operate beverage and toast equipment.
Ability to operate a keyboard and learn point of sale procedures to pre-check order and close out the check.
Must obtain any government required licenses or certificates.
RAMP certification within 30 days of hire.

Nice To Haves

High school diploma or equivalent.
Six (6) months to one-year previous serving experience.
Prior hospitality experience.
SERVSAFE is a plus or training related to HACCP.

Responsibilities

Check station before, during and after shift for proper set-up and cleanliness.
Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
Input the order into the point-of-sale computer to inform the kitchen of the particulars in the order being placed.
Retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Replenish beverages as necessary and check with guests for overall satisfaction.
Market and serve upon request any dessert items or specialty coffees.
Ascertain guest satisfaction and present check.
Process check per hotel procedures.
Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
Supplement the bus help in clearing and resetting the tables.
Perform all assigned side work to include replenishing condiments and restocking side stands.
Perform other duties as requested, such as answering telephones and taking room service orders, handle special guest requests, and greet and seat guests according to Hilton guidelines.
Be the person directly responsible for delivery of service to guests after seating.
Warmly welcome guests within 30 seconds - 1 minute after seating.
Take, place, deliver and serve food & beverage orders.
Ensure quality of ingredients, preparation, presentation and correct temperature of food served to guests.
Ensure time standards are met.
Employ appropriate selling skills in suggestions of food & beverage.
Demonstrate an attitude of friendly hospitality in every aspect.
Attend required meetings.
Assimilate into the Hilton Family Pride/Care culture through understanding, supporting and participating in all elements of Pride/Care.
Demonstrate working knowledge of the service standards.
Maintain a neat, clean and well-groomed appearance.