Hestan Napa Server

Meyer•Napa, CA

2d•Onsite

About The Position

Hestan Napa is seeking a warm, professional, and service-oriented Server to join their front-of-house team. Reporting to the Assistant General Manager, the Server will play a key role in creating memorable dining experiences by providing attentive, knowledgeable, and personalized service. This role requires a strong interest in cooking and wine, along with comprehensive knowledge of Hestan Napa’s policies, food and beverage offerings, culinary wares, kitchen equipment, and service standards. Servers are expected to be organized, proactive learners of the Hestan Napa product line, and effective salespeople for food, beverages, culinary wares, and kitchen equipment. The Server is responsible for delivering an exceptional guest experience at the dining table, within the kitchen equipment showroom, and in the Hestan culinary wares department.

Requirements

High school diploma or equivalent.
Must be proficient in English (speaking, reading, writing) and basic math.
Ability to stand for up to 6 hours, reach, bend, stoop, and lift up to 50 pounds frequently.
Minimum of 2 years in a high-quality dinner house environment.
Proven ability to perform effectively in high-pressure situations.

Nice To Haves

Strong interest in cooking and wine.

Responsibilities

Understand preparation methods, ingredients, portion sizes, culinary ware collections, and key selling points for kitchen equipment.
Be familiar with the restaurant’s menu to answer questions and make recommendations.
Serve food accurately, including any required tableside preparation.
Know the beverage offerings and provide informed recommendations.
Properly serve beverages, including opening, decanting, and pouring wine.
Manage the pacing of each guest’s experience, ensuring timely and attentive service.
Maintain in-depth knowledge of Hestan Napa’s product lines.
Engage with guests to answer questions and recommend products.
Process all food and beverage orders through the Toast POS system before service.
Handle culinary ware and kitchen equipment transactions via the Shopify POS system.
Complete the A.B.C. Responsible Beverage Service Certification.
Adhere strictly to A.B.C. liquor laws, especially regarding service to minors and intoxicated individuals.
Obtain a California Food Handlers Card within 30 days of hire.
Follow all guidelines outlined in the Hestan Napa Standards of Service Manual.
Attend scheduled meetings, including wine seminars, product training sessions, and service improvement workshops.
Perform other job-related tasks as assigned by management.