Server

Empire Eats•Raleigh, NC

22d•Onsite

About The Position

Work in a team-oriented, high-volume, fast-paced, guest-centric environment to fulfill our guests’ craving. Expert knowledge of any and all menu offerings as well as Beer, Wine, Liquor and Specialty Cocktails. Strong understanding and execution of technical service as defined by the Service Training Manual. Strong understanding of timing related to each individual dining experience I.e. a business meeting, Date, Family style dinner or special celebrations. Perform all side work assigned to your shift including but not limited to: Detailing your section, restocking all necessary supplies, Rolling and Polishing Silverware and glassware, and the general cleanliness of the restaurant. Responsibly handling all cash and credit card transactions through the Aloha POS system. Maintaining a high level of enthusiasm and positivity while in the dining room at all times. Uphold a high standard of sanitation and personal hygiene at all times. An enthusiastic commitment to continued education related to the restaurants culture and traditions. Show up for all shifts on time and in a clean well-kept uniform as per your training manual. Understand the policies regarding the responsible serving of alcohol to all guests of legal age. Understand how to navigate negative guest feedback using recognition, speed and recovery as defined in the Service Training manual. The ability and willingness to step out of your usual role to accommodate the needs of guests regardless of the circumstances and day to day job duties. An expert understanding of genuine hospitality as defined by all Empire Eats establishments.

Requirements

Expert knowledge of menu offerings, Beer, Wine, Liquor, and Specialty Cocktails.
Strong understanding and execution of technical service as defined by the Service Training Manual.
Strong understanding of timing related to individual dining experiences.
Ability to perform side work including detailing sections, restocking supplies, rolling and polishing silverware and glassware, and maintaining restaurant cleanliness.
Proficiency in handling cash and credit card transactions through the Aloha POS system.
High level of enthusiasm and positivity.
High standard of sanitation and personal hygiene.
Commitment to continued education related to restaurant culture and traditions.
Punctuality and adherence to uniform standards.
Understanding of policies regarding the responsible serving of alcohol.
Ability to navigate negative guest feedback using recognition, speed, and recovery.
Willingness to step out of usual role to accommodate guest needs.
Expert understanding of genuine hospitality.

Responsibilities

Fulfill guests' cravings in a team-oriented, high-volume, fast-paced, guest-centric environment.
Demonstrate expert knowledge of menu offerings, Beer, Wine, Liquor, and Specialty Cocktails.
Execute technical service as defined by the Service Training Manual.
Understand and manage timing for various dining experiences (business meetings, dates, family dinners, celebrations).
Perform side work including detailing sections, restocking supplies, rolling/polishing silverware and glassware, and maintaining restaurant cleanliness.
Handle cash and credit card transactions using the Aloha POS system.
Maintain high enthusiasm and positivity in the dining room.
Uphold high standards of sanitation and personal hygiene.
Commit to continued education regarding restaurant culture and traditions.
Arrive on time for all shifts in a clean, well-kept uniform.
Understand and adhere to policies for responsible alcohol serving.
Navigate negative guest feedback using recognition, speed, and recovery.
Step outside of usual role to accommodate guest needs.
Demonstrate an expert understanding of genuine hospitality.