Server

Genghis Grill•Richmond, VA

13d•Onsite

About The Position

At Genghis Grill, we want you to succeed! We offer competitive wages, daily tips, flexible work schedules, a diverse work environment, 401K, and FREE Teammate meals & Discounts. There are opportunities for advancement and career growth within the company. Health Insurance Benefits are available for full-time teammates. The Server provides timely, accurate, and friendly customer service. They grow sales through repeat customers, increased sales, and profitability. They make informed suggestions for food and beverages, deliver ordered items, maintain dining room cleanliness, and process payments in a timely manner. They also maintain a clean, safe, and sanitary work environment.

Requirements

Must be motivated and have a high energy level
Must be customer-centric, demonstrating a desire to be of service
Must be organized
Must be able to excel in high-pressure environments
Must be able to follow written and verbal instructions
Must have a calm and friendly demeanor at all times
Must have a working knowledge of our menu items including signature beverages
Must be respectful of all customers, managers, team members, and vendors
Must be able to recognize common signs of intoxication and know-how address the situation following Genghis Grill standards
Must maintain all required state and local food and alcohol certifications
Must be available to a variety of opens, swings, and closes including weekends and holidays

Responsibilities

Demonstrates outstanding hospitality and service throughout each shift with customers, managers, and team members
Demonstrates teamwork
Takes food and beverage orders from customers
Accepts customer payments and processes quickly and accurately in accordance with Genghis Grill cash handling policies
Follows company cash handling policies and procedures
Completes opening duties, shift, and closing duties
Delivers food and beverages to customers in a timely manner
Suggestively upsells when options exist for liquor or food items
Follows all sanitation and safety policies
Maintains the server stations ensuring they remain stocked throughout the shift
Ensures table maintenance throughout the dining experience
Able to fill in as needed to ensure a smooth experience for customers and team members
Maintains a safe working environment and reports any safety issues to management immediately
Maintains valid state and local food handlers and alcohol certifications
Adheres to all Genghis Grill policies and procedures
Advises Restaurant Manager/General Manager/Regional Director of any non-routine situations
Other duties as assigned by management