Server

Bi-State Development • Saint Louis, MO

21d • $16 - $16 • Onsite

About The Position

Come help the Riverboats at the Gateway Arch serve their guests in a professional and friendly manner! The Riverboats at the Gateway Arch are looking for servers that can function as part of a team while maintaining a fun and energetic environment for our guests! Join us in serving delicious food to guests on our cruises and at the Paddlewheel Café!

Requirements

• Must be at least 18 years of age.
• Must pass alcohol and drug screening (to include THC).
• Must pass background check.
• Must pass math proficiency questionnaire (located in employee application).
• Willing to work on a moving vessel in water and outdoors (hot and cold environments).
• Exceptional guest service skills
• Ability to learn pricing, menu items, and general cruise information
• Excellent communication and presentation skills
• Able to carry/lift up to 50lbs
• Able to work in a standing position for 3 continuously and up to 9 hours per day
• Ability to continuously carry trays/plates up and down stairs
• Able to bend and stoop

Responsibilities

• Ensure excellent guest service by taking food and beverage orders accurately and efficiently.
• Deliver orders to guests in a timely manner, ensuring presentation and quality standards are met.
• Refill drinks and attend to any additional needs of passengers throughout their dining experience.
• Clear and reset tables promptly during cruises and after guests have finished their meals
• Ensure dining and all other areas of the vessel are clean and well-maintained at all times.
• Work closely with kitchen staff and other team members to ensure smooth operation and guest satisfaction during cruises.
• Assist with the setup and break down of dining areas before and after service.
• Efficiently flip the boat and coordinate with team for seamless transitions between different charters/dinner cruises ensuring all settings and preparations meet guest standards.
• Adhere to all safety protocols and guidelines including complying with health and sanitation regulations.
• Maintain knowledge of pricing, menu items, and general cruise information.
• Monitor and work to achieve daily, weekly, and monthly sales goals at all Points of Sale.
• Participate in team meetings and training sessions.
• Engage incoming and departing guests in a warm, genuine and friendly manner, answer guest inquiry line, provide directions, and help maintain cleanliness and organization of dock when working as a greeter.
• Perform side work duties such as setting up dining area on boat, refilling condiments, rolling silverware, cleaning dock, replenishing concessions, and cleaning menus.
• Assist with stocking and restocking supplies as necessary in the gift shop, dry storage, coolers, etc..

Benefits

• All employees receive a FREE Metro Transit pass. Good for unlimited rides on MetroLink and MetroBus
• FREE Parking on Riverfront Levee
• Eligible to earn paid time off after 180 days
• Discount at Arch Café
• Discount at Paddlewheel Café
• Discount at Arch Store
• 2 St. Louis Riverfront Cruise tickets
• $500 Hiring Incentive (paid in installments)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed