Mary Eddy's Server

Avion Hospitality•Oklahoma City, OK

11d•$8•Onsite

About The Position

Join our dynamic hospitality team as a Server and play a vital role in delivering exceptional dining experiences to our guests. We are looking for friendly, attentive, and professional individuals who are passionate about providing outstanding customer service in a fast-paced environment. This is an excellent opportunity to grow within a reputable organization that values teamwork and guest satisfaction.

Requirements

Previous experience as a server or in a customer service role preferred
Excellent communication and interpersonal skills
Ability to work efficiently under pressure in a fast-paced environment
Strong attention to detail and organizational skills
Ability to stand for extended periods and carry trays with food and beverages
Knowledge of food safety and sanitation standards
Flexibility to work evenings, weekends, and holidays as required
Positive attitude and a team-oriented mindset
Valid driver's license
Must pass a criminal background check
Must pass a drug screen

Nice To Haves

Previous experience as a server or in a customer service role

Responsibilities

Greet guests warmly and present menus with enthusiasm
Take accurate food and beverage orders and relay them efficiently to the kitchen and bar staff
Serve food and drinks promptly and professionally, ensuring presentation standards are met
Address guest inquiries and resolve any issues promptly to ensure a positive dining experience
Maintain cleanliness and organization of tables, service stations, and dining areas
Follow all safety and sanitation policies and procedures
Assist with setting up and breaking down dining areas as needed
Collaborate with team members to ensure smooth service flow
Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
Train and supervise the hourly Engineering staff and coordinate all scheduling.
Review Engineering staff's worked hours for payroll compilation and submit to accounting on a timely basis.
Focus the Engineering Department on their role in contributing to the guest service scores.
Motivate, coach, counsel and discipline all Engineering personnel according to Avion Hospitality standards.
Conduct all 90 day and annual employee performance appraisals according to Avion Hospitality standards.
Prepare and conduct all Engineering interviews and follow hiring procedures according to Avion Hospitality standards.
Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Avion Hospitality standards.
Respond to employee emergency situations using information contained in M.S.D. sheets.
Keep M.S.D. sheets current and easily available (with Housekeeping Manager).
Establish ongoing training for all departments especially Housekeeping, Front Desk and Kitchen to maintain basic upkeep of their departments and equipment.
Adhere to budgeted or re-forecasted expense allotments, using proper procedures for all purchases and keep all necessary items (light bulbs, name tags, etc.) stocked.
Coordinate all inspections of the fire safety systems, including extinguishers, smoke alarms, etc., to maintain proper safety standards.
Manage energy expenses and continually work towards energy conservation.
Participate in required M.O.D. coverage as scheduled.
Ensure that the Preventative Maintenance program is implemented and administered according to Avion Hospitality standards.
Evaluate and spot check the work of all staff and contractors or outside laborers.
Handle guestroom maintenance requests in a timely manner.
Maintain files of and be familiar with all operational manuals and warranty agreements for equipment.
Immediately follow up on any alarms to determine the exact location and cause; determine emergency status and report to Guest Services and/or the General Manager with findings.
Ensure that employees are at all times attentive, friendly, courteous and helpful to guests, all other employees and managers.
Act as emergency contact person.
Attend monthly all-employee meetings and any other functions required by management.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Ensure that pool and spa are in compliance with area health codes.
Use proper two-way radio etiquette at all times when communicating with other employees; Ensure the proper use of radio etiquette within department.
Chair Safety Committee, as well as help coordinate fire drills and the training of all employees on safety procedures.
Establish and maintain key control system.
Be familiar with the organization of Avion Hospitality Hotels and know the function of each department.
Conduct daily property tour of the hotel and exterior perimeter for debris and trash removal; Check the lighting and irrigation periodically.
Handle items for “Lost and Found” according to the standard.
Perform any other duties as requested by the General Manager.