Server

Choice Hotels International•Salt Lake City, UT

16d•Onsite

About The Position

The role of the Lounge Server is to create 100% Guest Satisfaction by serving lounge customers in a prompt and efficient manner. This includes ensuring proper set up of tables in the lounge, inspecting linens, silver, china, and other items before use. The server will take customer orders, provide suggestions for food and beverages, report beverage orders to bartenders, and ensure drinks are garnished before serving. Coordination with other servers and the Chef is essential for seamless service. The server will serve food and beverages to guests, refill beverages as needed, and remove dirty items from the lounge area. Responding to customer requests and complaints, and cleaning the lounge area during and after events are also key responsibilities. Adherence to legal and company policies, including laws and guidelines for beverage service, is required. The server will also be responsible for closing out customer bills, applying cash and credit cards according to procedures. The position aims to create 100% guest satisfaction by providing the Radisson experience through genuine hospitality and exceeding guest expectations. This involves giving personal attention, taking personal responsibility, and using teamwork. Listening, apologizing with empathy, finding solutions, and following through on guest issues are crucial. The server should provide "Yes I Can!" genuine hospitality and teamwork on an ongoing basis, notice when a guest is not satisfied, and use their best judgment to apply the 100% Guest Satisfaction policy. Other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality will also be performed.

Requirements

High school diploma or GED required
Basic skills in reading, writing, arithmetic
Must be at least 21 years old in order to serve alcohol
Must have excellent customer service skills
Ability to relate to all levels of guests and management
Must possess a strong team spirit
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity

Nice To Haves

Two years of experience in similar position within an upscale environment is preferred

Responsibilities

Ensures proper set up of tables to in the lounge
Inspects linen, silver, china and other items prior to using them
Takes customer orders and provides suggestions for both beverage and food
Reports beverage orders to bartenders, ensure drinks are garnishes before serving
Coordinates service with other servers and Chef
Serves food and beverages to guests, refills beverages as needed
Removes dirty glasses, linens and dishes from lounge area
Responds to customer requests and complaints
Cleans lounge area during and after events
Adheres to legal and/or company policies and standards
Understands and follows the laws and guidelines for beverage service
Closes out the customer’s bill applying cash and credit cards in accordance with established procedures
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.