Server Systems Specialist - Initiatives & Opportunities (June 2026 - March 2028)

Mohawk College • Hamilton, ON

5d • Hybrid

About The Position

The incumbent is a member of a team of Server Specialists which has the mandate of providing the highest level of technical support for college faculty and staff in the use of our information technology for teaching and business purposes. The team is responsible for the ongoing development and maintenance of our Server systems, used by our computer teaching laboratories, and administrative computer stations. This will include installing, securing and configuring college servers, business applications, and Active Directory. Incumbent must also analyze departmental needs and remain up-to-date with current technologies and trends. The position also provides 2nd level support for the Help Desk and Computer Technology Departments. To be compliant with the Acceptance of Payment Card Policy and PCI Requirements, this position is required to provide a Police Check prior to the commencement of employment.

Requirements

• A minimum of three-year post-secondary education in Computer Technology, Applications, or related field; or equivalent combination of education and experience.
• At least two years directly working in a systems administration and technical support role.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

Responsibilities

• Provides Enterprise server administration for the various college server computers as it relates to hardware, operating systems and application server/services for business and academic purposes by: Implementing and securing Windows Server 2008, 2008 R2, 2012 R2,2016 & 2019 and RedHad Enterprise Linux to provide a highly available and highly reliable server environment.
• Administering Enterprise Printing solutions through PaperCut.
• Managing DNS (Domain Name Services) and DHCP (Dynamic Host Configuration Protocol)
• Configuring/tuning and maintaining college system applications. Scan and analyze systems for vulnerabilities and ensure they are remediated.
• Monitoring performance and reviewing server event logs to proactively determine hardware or software issues before they occur.
• Resolving system problems such as failed hardware, operating system failures, software configuration and firewall policies.
• Performing system upgrades and patches.
• Maintain, support and troubleshoot VMware hyper-converged virtualization infrastructure on VxRail.
• Provides level 2 support: situations, problems and requests that cannot be completed by level 1(Help Desk Technicians) are escalated to Server Group to be completed.
• Managing backups and restoring lost or corrupted data for enterprise systems and college administrative staff.
• Assisting the Senior Server Systems Administrator in planning new systems, and system recovery in case of disaster or contingency.
• Performs Account and File maintenance tasks and scripting in a Windows Active Directory Unix/Linux environment
• Account maintenance consisting of unlocking, adding, modifying, and deleting user account information. As well as password resets.
• Creating and configuring network file shares and ensuring appropriate security groups and permissions are applied.
• Maintain, support and troubleshoot Active Directory.
• Creation of scripts to simplify day to day repetitive tasks, such as network account creation.
• Maintain inventory and documentation of server systems associated software and dependencies.
• Document the configuration of installations for servers and applications.
• Ensure server inventory is up-to-date and accurate.
• Analyzing departmental needs, in relation to Informational Technology solutions
• Meets with requested department to determine the scope and priority of the request, and timeline/deadline.
• Investigates solutions and technologies available.
• Determines what resources are needed to complete the request (e.g. departments affected by request such as Computer Technology’s, Networking, and Help Desk etc. Server resources available.
• Research and development of new technologies
• Through pilot projects, one-of-a-kind product testing, prototypes, formal courses, independent research, collaboration with peers at other colleges and reading of journals.
• Researching emerging leading edge software trends (such as Softgrid) in preparation for eventual implementation by the college.
• Recommend to the Manager any resulting departmental policy and procedure changes.
• Other duties as assigned.

Benefits

• Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• 93% top up of maternity and parental leave pay for 52 weeks.
• Progressive vacation plan starting with 15 vacation days plus annual holiday closure.
• Access to Employee Family Assistance Program including counselling services, financial literacy services, nutrition advice and more.
• Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability.
• Ability to take courses at a reduced rate for employees and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree