Server - Specialty

Viejas Casino & Resort•Alpine, CA

12d•Onsite

About The Position

The Server – Specialty is responsible for serving food and beverages in a restaurant while completing all service standards to ensure prompt and efficient service. This role involves taking orders, describing menu items, ensuring guest satisfaction, and maintaining a clean and safe work environment. The server must also possess knowledge of wines and effectively promote company services and player's club programs.

Requirements

High school diploma or general education degree preferred.
Food Handler’s Certificate required.
RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of employment and maintain current certification.
California Responsible Beverage Service Training and Certification required upon hire.
Must be 21 years of age or older.
1 to 2 years of related experience and/or training required.
Excellent verbal and written communication skills.
Demonstrate proficiency in cash handling.
Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
Ability to multitask and work well under stress.
Must be a self-starter and able to adjust to change.

Nice To Haves

Bilingual in Spanish preferred.

Responsibilities

Takes orders from guests using position number technique, writes orders down on server pad and enters into Point of Sales (POS) system within prescribed time limit according to Food and Beverage service standards.
Ensures all 13 Standards of Service are met for each guest.
Describes menu in detail and answers questions regarding menu ingredients, allergens, and preparation. Informs guests on daily specials.
Uses descriptive verbiage, suggestive sell and upsell techniques.
Pre-sets tables with any needed condiments, utensils, or plates.
Performs on going quality checks with guests to ensure complete satisfaction with their dining experience.
Refills drinks, as necessary, and clears any unneeded items off the table (pre-bussing).
Anticipates guests’ needs and responds appropriately to guests’ needs through vigilant attention to follow-up.
Garnishes and completes dishes prior to serving.
Delivers completed items from kitchen to guests utilizing hand delivery service. Delivering food to guest according to position number.
Performs proper payment procedures in a timely manner and assists with guests’ departure.
Maintains complete knowledge of wines, both domestic and international, selection, entrée accompaniment, presentation, and service. Makes recommendations to guest when necessary.
Supports other team members by awareness of guests’ needs, outside of their own service areas. Alerts the area servers when guests require attention or provides service to guests when necessary.
Practices alcohol awareness and gets manager involved when necessary. Knows the legal drinking age and procedures for requesting proof of age from guests.
Understands and practices excellent safety and sanitation procedures.
Maintains knowledge of and effectively promotes company services and player’s club program.
Ensures that a clean, safe, hazard-free work environment is maintained.
Adheres to all company and department policies, procedures, and standard operating guidelines.
Performs other duties as assigned.
Does not provide supervision to other team members.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits with employer contribution
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount
And, much more! Benefits vary for PT and FT employment