Tech - L2 Server Repair CA
About The Position
The Server Repair Tech will be responsible for testing, troubleshooting, and replacement of parts on servers sent to SMS for diagnosis and repair. This role involves inspecting, testing, and diagnosing servers, replacing parts as needed, and conducting server stress tests. The technician will document all symptoms, test results, and parts replaced in the shop floor tool and collaborate with various internal teams including motherboard repair, motherboard testing, QC, and inspections. Additionally, the role requires providing backup for QC, inspection, and motherboard testing, managing parts consumption, and performing other duties as assigned by leadership. The position also emphasizes maintaining a positive work environment and collaborating with other teams such as warehouse, shipping, and receiving, while following established processes for system and parts management.
Requirements
- High school diploma or equivalent technical experience
- Troubleshooting and diagnosing servers
- Experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools
- Experience with replacing parts on servers
- Experience with server configuration
- Good written and verbal skills – needs to document errors and repairs
- Know basic server architecture
- Know how to assemble components to make server functional
- Run and understand testing diagnostics
- Understand basic networking architecture
- Understand basic error codes
- Able to troubleshoot common server errors and issues
- Motivated to solve problems
- Interested in constantly learning about servers and networking
- Must be able to identify and resolve problems in a timely manner.
Nice To Haves
- Certifications in Server support and architecture desired
- Prefer to have worked in a PC or server type of environment
Responsibilities
- Inspect, test, and diagnose servers
- Replace parts as needed
- Conduct and analyze server stress tests
- Document all symptoms, test results, and parts replaced in shop floor tool
- Collaborate with motherboard repair, motherboard testing, QC, and inspections personnel
- Provide back up for QC, inspection, and motherboard testing
- Maintain parts consumption
- Maintain and nurture positive work environment
- Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
- Follow process for system and parts managements
Benefits
- Equal opportunity employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
