Tech - L1 Server Repair Dept. VIII - CU8200
About The Position
The Server Repair Tech will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair. This role involves inspecting, testing, and diagnosing servers, replacing parts as needed, and conducting and analyzing server stress tests. The technician will document all symptoms, test results, and parts replaced in the shop floor tool and collaborate with various internal teams including motherboard repair, motherboard testing, QC, and inspections personnel. Additionally, the role requires providing backup for QC, inspection, and motherboard testing, maintaining parts consumption, and performing other duties as assigned by leadership. A portion of the role also focuses on team building and leadership, maintaining a positive work environment, and collaborating with other departments such as warehouse, shipping, and receiving, while following established processes for system and parts management.
Requirements
- High school diploma or equivalent
- Must be able to read and write English
- Basic computer skills, including Microsoft Office Word, Excel, PowerPoint, etc.
- Know basic server architecture
- Know how to assemble components to make server functional
- Run and understand testing diagnostics
- Understand basic networking architecture
- Understand basic error codes
- Able to trouble shoot common server errors and issues
- Motivated to solve problems
- Interested in constantly learning about servers and networking
- Ability to clearly organize and categorize work priorities to complete assigned tasks
- Demonstrated ability to read and follow written instructions and ideas
- Requires the repeated and coordinated use of your hands, wrists, and fingers to use a computer keyboard, and other small handheld tools
- Must be hands-on and have ambition with the drive to succeed - Makes things happen
- Goal oriented and must be accustomed to achieving results through teamwork
- Must be able to identify and resolve problems in a timely manner
- Must be able to gather and analyze information skillfully
- Shows determination to achieve excellent results
- Finds better ways
- Demands top performance
- Inspires commitment
Nice To Haves
- 1-year experience in Repair Depot
- Worked in a low production PC type environment
- Experience of simple or repetitive component replacement such as LCD/HDD for multiple commodities
- Working knowledge of different models such as ASUS, Dell, HP, Lenovo, Toshiba, Apple, and Acer etc.
Responsibilities
- Inspect, test, and diagnose servers
- Replace parts as needed
- Conduct and analyze server stress tests
- Document all symptoms, test results, and parts replaced in shop floor tool
- Collaborate with motherboard repair, motherboard testing, QC, and inspections personnel
- Provide back up for QC, inspection, and motherboard testing
- Maintain parts consumption
- Other duties as assigned by leadership
- Maintain and nurture positive work environment
- Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
- Follow process for system and parts managements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
