Server Platforms Operations Lead

Kingfisher•Lower Southampton Township, PA

4d•Hybrid

About The Position

We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement. We have a new opportunity for a Server Platforms Operations Lead to join us, to bring clarity, structure and momentum to how server platform operations and delivery are run day to day. Acting as the central point for coordination, reporting and governance while also enabling disciplined execution and proactive risk management, the role ensures teams and partners work in sync to deliver reliable outcomes. Please note that this is a people management-focused role, rather than hands-on technical lead position. This role will be based out of our B&Q Head Office just outside Southampton, with a minimum expectation of 12 days a month in the office. Due to the nature of the role and services it supports, there may be occasions where support is needed out of hours, so a willingness to be available and spend more time in the office if required is important.

Requirements

Experience in a comparable IT service management, operational or leadership role within a technology environment.
Practical knowledge of ITIL frameworks and wider IT Service Management practices.
Team/people management experience.
Proven experience managing third-party suppliers and enforcing Service Level Agreements.
Strong communication skills, with the ability to build trust and work effectively across technical and non-technical teams.
A structured, proactive and detail-focused approach, with a clear commitment to delivering high-quality service outcomes.

Responsibilities

Lead and support a permanent team of technical specialists, creating clear objectives, encouraging development and maintaining high delivery standards.
Coordinate server platform operational and project activities, ensuring accurate tracking, governance and stakeholder alignment across onshore and offshore teams.
Own operational reporting, including BAU activities, OKRs and service performance, ensuring information is clear, current and actionable.
Manage third-party suppliers day to day, holding partners to agreed SLAs and leading escalations to minimise service impact.
Oversee the progression and resolution of incidents, requests and problems through ServiceNow and delivery tracking through Jira.
Proactively identify operational risks, blockers and delays, communicating early and driving effective mitigation.
Partner closely with project managers and internal stakeholders to align priorities, assess impacts and support delivery planning.