Server Operations Engineer II

Astreya•San Jose, CA

12d

About The Position

The Server Operations Engineer II will be responsible for technical operations and support, focusing on troubleshooting server and network hardware, managing the lifecycle of circuit orders, and facilitating physical layer installations. This role involves direct execution or management of local vendor technicians for various troubleshooting tasks, ongoing support of the production environment, and coordination with vendors and operations teams. The position also requires maintaining and improving inventory databases for servers, circuits, and spares, developing strategies for spare levels, and initiating replenishment requests. Documentation, tracking, and vendor support are key aspects, including acting as an initial point of contact for vendor queries, managing shipments, and scheduling onsite technicians. Regular audits of inventory are also a part of the responsibilities.

Requirements

2+ years of experience in data center or enterprise IT infrastructure
Experience working within IT best practices (ITIL) and equipment lifecycle processes
Experience executing detailed MOPs and following technical documentation
Knowledge of relevant technologies, including fiber optics, DWDM/CWDM devices, and network interface types (form factors and protocols)
Strong troubleshooting skills across technical, logistical, and process domains
Experience coordinating with field technicians, engineers, contractors, and vendors, including Telecom ISP and colocation providers
Excellent written and verbal communication skills, with the ability to provide clear remote technical guidance
Basic command-line proficiency in Linux/Unix and switch OS CLI
Ability to work independently with minimal supervision

Nice To Haves

Experience coordinating or leading junior field technicians, engineers, contractors, and/or vendors in a telecommunications environment
Experience collaborating across multiple teams and organizational levels
Ability to anticipate risks and proactively mitigate project-impacting issues
Strong documentation skills for technical processes and procedures, with the ability to accurately capture detailed information
Relevant certifications such as Server+, Network+, A+, CDCTP, CDCPM, etc.

Responsibilities

Troubleshoot server and network hardware, including fiber/optic cables, optics, and hardware components
Manage the lifecycle of circuit move, add, change, and disconnection (MACD) orders
Directly execute or manage local vendor technicians for server, circuit, and maintenance troubleshooting
Facilitate physical layer installation of server and network cabling according to cabling matrices
Perform physical server and circuit troubleshooting and fault analysis
Provide ongoing support of the production environment and coordinate with vendors, system owners, and operations teams to resolve issues
Coordinate and track requests/orders and provide weekly reporting
Document all implementations and changes
Participate in an on-call rotation for ad-hoc troubleshooting across internal teams and external providers
Support regional maintenance activities during business hours as needed
Maintain and improve: Server inventory database, Circuit inventory database, Spares inventory database
Develop a plan to maintain appropriate spare levels at each site/warehouse
Trigger replenishment requests when inventory reaches defined thresholds
Initiate site and vendor remote hands requests to perform audits when required
Update internal documentation as requested
Perform ad-hoc operational tasks
Maintain a ticketing system (JIRA) to track all requests and activities
Work with SCM, equipment vendors, and data centers to manage delivery schedules and time windows
Support ongoing process improvement initiatives
Act as the initial point of contact (POC) for vendor queries related to interconnection and troubleshooting
Create and track colocation inbound/outbound shipments
Maintain internal documentation for internet provider contacts and circuit details
Schedule onsite technicians and manage site access requests for ad-hoc and scheduled activities
Submit vendor remote hands requests to support onsite physical work
Perform regular audits of server, circuit, and spares inventory

Benefits

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law