Server - In-Room Dining (Part Time)

Terranea Resorts•Rancho Palos Verdes, CA

11d•Onsite

About The Position

To provide the best service possible to our guests and to seek moments to be extraordinary in what we do. To provide an exceptional guest experience. Maintain the company image and vision statement. Participate in ongoing training and encourage the personal development of all associates.

Requirements

Must have excellent personal etiquette.
Must be able to work well under pressure.
Must be able to accurately follow instructions, both verbally and written.
Must be highly detailed orientated.
Must be able to work in a fast paced environment.
Must have excellent listening skills.
Must possesses excellent communication skills.
Must always ensure a teamwork environment.
Must be able to prioritize and multi-task.
Position regularly involves lifting food trays plates weighing up to 30 lbs.
Frequent kneeling Pushing and pulling, lifting tables and chairs is required.
Constant standing and walking throughout shift.
Occasional ascending or descending ladders, stairs, or ramps.
Ability to work a flexible schedule that may include evenings, overnight , weekends, and holidays.
Must have the ability to deal effectively and interact well with the guests and associates.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must have a passion for creating an exceptional experience for all guests.
Valid state Food Handlers certification
Valid RBS certification
Valid Drivers License

Responsibilities

Maintains a commitment to customer service and guest satisfaction.
Serve guest meal with high accuracy in timely manner.
Answer all menu knowledge and allergy awareness to the guests.
Follow all Forbes standard of service.
Retrieve tables from guest room and floors in an organized and accurate manner.
Ensures supplies are properly stocked.
Clear, clean and set-up tables, chairs, linens, glassware and silverware in an unobtrusive manner.
Assists F&B operations when coverage is needed.
Assist with guest requests.
Maintains a safe and pleasant work environment.
Instills a calm, organized approach in all stressful situations.
Guarantees the cleanliness and safety of the IRD equipment.
Ensures service standards are being applied.
Ensures cleanliness and safety of workspace.
Promotes high associate morale.
Resolves guest issues promptly and with great care and effectiveness.
Maintains a strong knowledge of food & beverage trends, focusing on IRD.
Provides general resort information for guests.
Offers warm and sincere welcome/farewell for all guests of Terranea Resort including use of guest name & good eye contact with each guest.
Maintains an up to date working knowledge of all resort amenities as well as any special events.
Interacts with resort staff in a professional manner, assisting other departments with necessary information.
Always maintains a professional demeanor and attitude.
Communicates all pertinent information to team members.
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
Maintains a professional appearance. Follows all Terranea Resort dress code standards.
Adhere to departmental policies and procedures.
Effectively communicate with peers, management, line and front of the house employees.
Practice effective listening: (seek to understand)
Perform related duties as required.
Be responsible for the cleanliness of the immediate work area as well as the general property.
Subscribe to proper grooming, dress and uniform standards as set forth by Company policy.
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled/mandatory training sessions and meetings is required.