Server (F&B Associate) - Vino Volo
About The Position
At Vino Volo (a Paradies Lagardère Company), our mission is to change how people experience great wine. We are passionate about connecting with each of our guests on multiple levels. From our quality tapas-style food offerings to the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences. The Wine Associate is responsible for being a role model for team members in charming and captivating Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge, or in the retail section of the store. They lead and deliver exceptional customer service by interacting with guests in a friendly and timely manner, using their complete knowledge of wine and food menus to take orders, answer questions and make suggestions. You will create and deliver first-class experiences for the traveling public by impressing customers with the Vino Volo experience. The primary goals of the Associate are to 1) impress customers with the quality of the Vino Volo experience; and 2) sell flights, glasses, food pairings and retail bottles of wine to these same customers. In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.
Requirements
- High school diploma or equivalent required.
- Work experience must include one or more years as a server in a well-respected full-service restaurant, wine bar or equivalent position in the hospitality industry.
- All applicants must be 21 years of Age.
- Skilled at and enjoys delivering excellent customer service.
- Enthusiasm for wines and a desire to learn more about wines.
- Highly responsible and reliable.
- Serve Safe certification for alcohol and food handling.
- Experienced with and proficient in using retail point-of-sale systems.
- Successfully passing required TSA screening and background check.
- 21 years of age or older (must be able to taste and evaluate product).
- Ability to communicate in English effectively, both orally and in writing.
- Able to work overtime or late into the evening in the event of flight delays.
- Able to carry and balance a flight of wine.
- Able to push, pull, lift and/or carry up to 50 pounds.
Nice To Haves
- Two-year college degree is favored.
Responsibilities
- Embody a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times.
- Greet and acknowledge guests warmly and promptly.
- Present the menu, answer questions, and make suggestions regarding wine, food, and service.
- Engage with guests in a friendly and professional manner, creating a lasting first and last impression.
- Demonstrate wine knowledge, including flavor profiles and talking points of the current list, along with pricing guidelines.
- Actively upsell guests on food, wine, and merchandise to enhance their experience.
- Accurately total bills and accept payments following established guidelines.
- Process all point-of-sale transactions quickly and efficiently, complying with company Cash Handling and Loss Prevention Standard Operating Procedures.
- Know all specials and back-bar offerings.
- Build guest loyalty and enhance selling skills through available training materials.
- Collaborate with fellow employees and management to ensure guests have the best experience possible.
- Maintain a positive attitude and the ability to work well under pressure with cooks and other staff.
- Assume the role of a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand.
- Maintain a clean and organized work environment.
- Support other areas of the bar as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
- Respond appropriately to guest concerns.
- Complete all side work duties, which may include sweeping and mopping.
- Enthusiastically support management decisions.
- Maintain current adult beverage certification and ensure responsible service of alcohol.
- Comply with all local, state, and federal laws and regulations, including those related to food safety.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
