Server, Casino

Churchill Downs Incorporated•Village of Waterloo, NY

1d•Onsite

About The Position

With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino. The Beverage Server is responsible to provide a level of service which is gracious, kind, and warm that creates a sense of fondness that is Old-World Hospitality and Charm for the casino guests. The Beverage Server will maintain a high standard of cleanliness according to the food service sanitation codes. The position will have extensive menu knowledge, take guest orders, anticipate their needs, deliver the orders, and tender payment. Focus on departmental goals of - Consistency, Quality and Sense of Urgency.

Requirements

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs
Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form
Ability to resolve problems and conflicts in a diplomatic and tactful manner
Be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate
Be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs.
Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces
Minimum 18 years of age
High school diploma or equivalent required
Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos, author reports, business correspondence and procedure manuals
Attention to detail and accuracy
Maintain confidential information
Attend required training sessions offered by the casino
Obtain required license(s)
Perform the duties described in compliance with local laws and regulations
Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
Knowledge of the property’s programs to address problem gambling
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls
Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of

Nice To Haves

Prior food or beverage service experience preferred

Responsibilities

Prompt, efficient, and friendly quality service of drinks ordered
Proper input of each order into the Point-of-Sale system
Complies with alcohol awareness training
Practice all alcohol awareness policies and procedures
Prepares set-ups and properly garnishes drinks
Retrieves used glasses
Responsible for proper balance of server bank where applicable
Responsible for being punctual to pre-shift meeting with a positive attitude and openly participate
Consistently provide an exciting environment and World Class Service by delivering Old-World Hospitality with Old-World Charm as well as live the casino core values
Comply with department standards, guidelines, and objectives to include adherence to all Food Service and Sanitation, OSHA, Hazcom standards and guidelines
Provide consistent high quality beverage service to all casino and lounge guests by adhering to sequence of service standards completely and correctly and utilize "upselling" techniques
Operate the Point-of-Sale System according to training provided
Have complete knowledge and understanding to lounge and bar menus
Clean as you go, clean spills immediately
Use chemicals as prescribed and responsibly
Ensure that all chemicals are in properly labeled containers
Assist the supervisor in putting supplies away adhere to 5S Principles of ensuring that items are “Sorted”, “Set in Order”, “Systematically Cleaned”, “Standardize” and “Sustained” and dating all items with the current date
Conduct him/her in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values
Perform other duties as may be assigned by department and/or company management