Server Captain - Ludlow House
About The Position
The role of a Server Captain at Soho House involves supervising the service team during service and events, positively influencing the team to execute effective and efficient service. This includes understanding, discussing, and educating members and guests on menu items and potential allergies, while presenting an approachable and elevated experience by following Soho House Service Standards. The Server Captain plays a crucial role in ensuring the success of service and guest satisfaction. They collaborate with other team members, complete pre-service and post-service duties, accurately enter orders into the POS system, and are attentive during service to support additional member or guest requests. A successful Server Captain maintains a positive and influential attitude, is detail-oriented, process-driven, and flexible while working under pressure to ensure seamless communication between Front of House (FOH) and Back of House (BOH) staff.
Requirements
- Minimum of 3+ years of experience and proven leader with exceptional skills to influence others on the floor.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem-solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
- Tips certified and POS knowledge.
Responsibilities
- Act as an extension of the management team by providing support to operations/events and staff, making decisions, and reporting back to management on staff performance, feedback, and overall review of service.
- Partner with F&B leaders to ensure new team members complete onboarding checklists, all servers take breaks, and to create systems and processes that support a more efficient and effective experience for staff and members/guests.
- Develop and maintain professional relationships with all coworkers and management, and complete checklists on all trained processes learned in Club School.
- Positively influence member and guest experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards.
- Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk.
- Complete all check out reports at the end of each shift and have them double-checked and signed by management.
- Adhere to health and safety policies, all Company policies, procedures, standards, and local, state, and federal law as applicable.
- Accommodate special requests from guests or provide alternative solutions that better suit business needs, or advise management to further assess and provide options.
- Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests, and assist runners and bussers when possible with expo and service bar tickets to support all table orders.
- Clean and stock server alley and bar area, polish silverware, plates, and/or glassware as needed.
- Perform other duties as assigned by supervisor/manager.
Benefits
- Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick days
- Vacation days
- Training to develop technical and managerial skills
- Career progression domestically or internationally
- Mentoring, apprenticeship, local outreach and sustainability programs
- Extensive range of internally and externally run courses
- Access to monthly calendars for trips, trainings, and events related to food and drink
- Access to monthly team events (fitness sessions, cinema screenings, art classes)
- Substantial meal free of charge while on duty
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
