SERVER ASSISTANT

BODEGA TAQUERIA Y TEQUILA•Miami, FL

7d•Onsite

About The Position

Bodega Taqueria y Tequila is seeking a dynamic and experienced Server Assistant to join our team. As a Server Assistant, your primary duty and responsibility is to clean and set up tables in the outlet and perform other food service-related duties, including general cleaning and set up, ensure that empty tables are ready to receive new guests. Ensure that the bar is set and maintained so that the bar staff has everything it needs to run an effective operation, as well as maintaining the cleanliness of the outlet, running food, and set-up and breakdown of the bar. Provide friendly, courteous and efficient quality presentation of food and beverage service to all guests. This position requires a strong passion for hospitality, and a keen eye for detail. This individual reports to the General Manager or to the Assistant General Manager (AGM) in the absence of the General Manager.

Requirements

High school diploma or equivalent.
Previous experience in a customer service or food service role is preferred.
Basic math and cash handling skills.
Excellent communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Strong attention to detail and ability to follow instructions.
Knowledge of food safety and hygiene practices.
Flexibility to work evenings, weekends, and holidays as required.
Must have a high degree of professional integrity, and be able to work safely, effectively, and efficiently.
Ability to work under pressure and meet deadlines with exceptional attention to detail and accuracy.
Ability to speak English clearly, distinctly, and cordially with staff and vendors.
Ability to read and write English to understand and interpret written procedures.
Ability to give and receive instructions in written and verbal forms.
Proficiency in effectively presenting information and responding to questions from staff and vendors.

Responsibilities

Create and maintain a positive work environment, fostering teamwork and professional growth.
Communicate customer feedback, concerns, and special requests to the appropriate team members and management.
Assist with restocking supplies and maintaining inventory levels.
Collaborate with bartenders, servers, security, and other staff members.
Maintain stock of consumable supplies including plates, napkins, and utensils.
Maintain stock levels of product in workstations, wells, and storage areas including coolers and dry storage.
Monitor ingredient levels and inform the kitchen staff of any quantity, spoilage, or quality issues.
Address any issues or concerns related to beverage quality promptly and effectively.
Develop and maintain a comprehensive knowledge of beverages, including ingredients, flavor profiles, and preparation techniques.
Familiarize yourself with menu items, daily specials, and promotions to effectively upsell and increase sales.
Clear tables after customers leave and reset them for the next group of guests.
Provide support to the bar staff, known as barbacks. This can involve restocking bar supplies such as glassware, garnishes, napkins, and straws, as well as assisting with the setup and breakdown of the bar area.
Assisting with setup tasks before the venue opens and breakdown tasks after closing hours.
Maintain a clean and organized food preparation area.
Perform general cleaning tasks utilizing cleaning to adhere to health and safety standards.
Greet and seat guests, presenting menus and taking orders for food and beverages.
Prepare and serve a variety of cocktails, drinks, and specialty beverages.
Deliver food orders promptly and ensure accurate order fulfillment.
Provide knowledgeable recommendations on menu items and accommodate special requests or dietary restrictions.
Ensure that minors and intoxicated persons are not served alcoholic beverages.
Create and maintain a welcoming atmosphere for guests by engaging with them and providing personalized service.
Effectively communicate with customers and employees in a positive and concise manner.
Listen attentively to requests, provide accurate information, and respond appropriately.
Maintain composure and attentiveness, particularly during busy periods or emergencies, setting a positive example for all staff.
Collaborate closely with all departments to ensure smooth operations and uphold high standards of guest service.
Ensure compliance with health and safety regulations, as well as internal policies and procedures.
Oversee Food and Alcohol safety practices, including proper storage, handling, and preparation of food items.
Ensure compliance with responsible alcohol service guidelines and age verification procedures.
Follow proper cash handling procedures and accurately process guest payments.
Assist in the setup and breakdown of the lounge area, including tables, seating, and bar stations.
Adhere to all alcohol service laws and regulations, ensuring responsible service practices.
Abide by all Safety rules and ensure they perform each task by practicing safe work habits.
Report any type of injury immediately to their immediate supervisor or the Security Officer on duty.