Server Assistant

Pyramid Global Hospitality•Tampa, FL

11d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated, customer-focused Room Service Runner to join their team at the Westin Tampa Bay. This role is responsible for taking guest orders over the phone and delivering food and beverages to guest rooms, ensuring accuracy and timely delivery. The position offers an opportunity for a driven individual to grow and learn at a world-class property.

Requirements

Engaging and welcoming personality
Knowledge of wine, beer, cocktails, and spirits
Ability to work under pressure in a fast-paced environment
Passion for creating an exceptional experience for all guests
Excellent communication skills

Responsibilities

Be thoroughly familiar with the menus, ingredients, and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets.
Has a thorough knowledge of the room layout and the property in general. Is knowledgeable about the hotel and its amenities.
Collects orders from the kitchen, ensuring they have been prepared correctly; and promptly and efficiently deliver to the guest’s room.
Will submit signed checks and reconciling daily sales
Assists with the collection of Room Service trays and other food and beverage items from the guest rooms. This also includes proper breakdown of trays and other items.
Be thoroughly familiar with all standards of proper service etiquette and will practice these standards throughout the guests dining experience.
Consistently delivers courteous, professional service.
Maintains high standards of cleanliness (personal appearance, equipment, and facility) always.