Server Assistant ("Asistente de Mesero")

Azul Hospitality • Redding, CA

4d • Onsite

About The Position

Provide friendly, courteous, and efficient quality presentation of food and beverage service to all guests. Clean and set tables in the outlet and perform other food service related duties, including set up and general cleaning. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect Supervisors.

Requirements

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, both verbal and written.
• Must have excellent customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS.
• Self-driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
• Knowledge of table and bar service.
• Knowledge of appropriate table settings and service ware.
• Ability to describe all menu items and methods of preparation.

Nice To Haves

• Prior hospitality or restaurant experience preferred.
• Safe Server Alcohol & Food certification preferred.

Responsibilities

• Deliver food to guests dining in restaurant.
• Ensure guest satisfaction with their food.
• Ensure serve corridor safety by transporting all equipment in the proper manner.
• Ensure that all spills and breakage are attended to immediately and proper safety procedures are followed.
• Stocks restaurant items such as glassware, straws, toothpicks, napkins, silverware, ice, and cleaning supplies.
• Clears tables throughout the dining experience using proper methods for removing dishes, glassware, and silverware.
• Cleans bar and table surfaces throughout the shift.
• Wipes down chairs, railings, and other high-touch surfaces.
• Removes and disposes bags from trash receptacles in and around the bar area.
• Participate in the deep cleaning of the outlet.
• Assists service team as necessary to meet and exceed guest expectations.
• All other duties assigned by managers and supervisors.

Benefits

• All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
• Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment.
• Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED