Server Assistant

Westin Resort and Spa Whistler•Whistler, BC

25d•Onsite

About The Position

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin. A Grill & Vine Assistant Server is responsible for assisting in all restaurant operations to ensure that guests have an enjoyable dining experience by providing quality customer service. They greet and direct guests, they assist servers with food delivery, table maintenance and side duties to ensure that we maintain our outstanding guest satisfaction.

Requirements

Maintain a thorough knowledge of all Food & Beverage menus, daily additions and services provided by the department and the hotel
Serving It Right certificate
Must be able to stand and exert well-paced mobility for up to at least 8 hours in length
Must be able to lift to 20lbs
Must have the ability to bend, squat and lift to 50 lbs, including, but not limited to, lifting trays of food or food items on a regular and continuing basis
Ability to provide a satisfactory criminal record check

Nice To Haves

Previous knowledge of POS (Micros)
Previous experience in a similar role in a similar size/type of property
Detailed knowledge of Whistler and available services

Responsibilities

Assist the servers in taking food plates to guests in the restaurant and ensure that each plate is of the highest quality
Assist with serving water, bread, and coffee
Adhere to local liquor laws and regulations and "Serving it Right" guidelines
Take corrective action if a guest is not satisfied and bring the situation to the attention of the manager
Stack trays properly for efficient unloading for stewarding
Perform set up duties as requested to include side stations, storage areas and food staging area
Perform general cleaning tasks utilizing cleaning to adhere to health and safety standards
Fold napkins for meal periods to maintain an adequate supply
Comply with WRS's Occupational Health and Safety Program and the Regulation of WorkSafeBC
Report any unsafe conditions, practices or injuries to their supervisor as soon as possible
Set a good safety example
All other duties as assigned