Server Assistant (Food & Beverage, Resort)
About The Position
The Server Assistant provides essential support to the front-of-house team to ensure a seamless and thoughtful dining experience for every guest. Working under the direction of the Captain and Front Waiters, this role helps maintain the flow of service, uphold pristine dining room presentation, and ensure the timely and accurate delivery of dishes. This position also supports In Room Dining operations, assisting with the preparation, staging, delivery, and clearing of orders with the same level of hospitality and attention to detail demonstrated in the dining room. This role is ideal for an individual who takes pride in craftsmanship, service excellence, and contributing to a team committed to the highest standards.
Requirements
- Previous experience in hospitality preferred; experience in luxury or upscale dining environments is a plus.
- Demonstrated strong work ethic and eagerness to learn elevated service standards.
- Warm, professional demeanor with a genuine commitment to refined hospitality.
- Ability to perform effectively in a fast-paced environment while maintaining composure and grace.
- Availability to work evenings, weekends, and holidays as required.
- High School Diploma or equivalent.
- POS, Computer, Phone
Nice To Haves
- experience in luxury or upscale dining environments is a plus.
Responsibilities
- Support the Captain and Front Waiters by ensuring each table receives attentive, efficient, and polished service.
- Refill water, clear plates, replace flatware, and reset tables with accuracy and care.
- Maintain a refined and welcoming dining room environment that reflects the Tides Inn’s elevated standards of presentation and readiness.
- Greet guests warmly during interactions and contribute to a service culture rooted in kindness and hospitality.
- Deliver dishes from the kitchen to guests with professionalism, accuracy, and proper service etiquette.
- Assist the expeditor in organizing plates, garnishes, and courses to ensure timely and correct delivery.
- Communicate clearly with culinary and service teams to maintain pacing and coordination.
- Ensure each dish is delivered to the appropriate table, presented correctly, and described knowledgeably, including key ingredients and allergens as trained.
- Assist with the preparation and staging of In Room Dining orders in alignment with Tides Inn presentation standards.
- Deliver orders to guest rooms with professionalism, discretion, and respect for privacy.
- Present and describe menu items appropriately, ensuring guests have all necessary items for an exceptional in-room dining experience.
- Retrieve trays promptly and maintain cleanliness and organization within IRD staging areas.
- Polish glassware, flatware, and service items to the highest standards.
- Replenish silverware, linens, glassware, and front-of-house supplies throughout the shift.
- Maintain organized, clean, and fully stocked service stations and side work areas.
- Communicate consistently with Captains, Front Waiters, Food Runners, and the Culinary Team to ensure a cohesive and elevated dining experience.
- Participate in daily pre-shift meetings to remain informed about menu updates, features, and service priorities.
- Provide proactive support to team members, reflecting the Tides Inn’s values of connection, pride, and teamwork.
- Exemplify the Tides Inn Mission and Values.
Benefits
- medical, dental, and vision coverage
- a Health Savings Account (HSA)
- fitness and wellness programs
- disability insurance
- basic and voluntary life insurance
- an Employee Assistance Program (EAP)
- a hearing discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
