Server Assistant FT- The Americano

IHG•Atlanta, GA

10h•Onsite

About The Position

The Server Assistant supports the restaurant service team by ensuring guests receive attentive, efficient, and exceptional service throughout their dining experience. Working at The Americano, an elevated Italian-inspired restaurant at InterContinental Buckhead Atlanta, the Server Assistant works closely with Servers, Bartenders, Hosts, and culinary colleagues to maintain a polished and seamless dining experience. The ideal candidate is energetic, team-oriented, detail-focused, and passionate about hospitality.

Requirements

Previous restaurant or hospitality experience preferred but not required.
Strong communication and interpersonal skills.
Ability to work effectively as part of a team.
Excellent attention to detail and cleanliness.
Ability to remain calm and professional in a fast-paced environment.
Passion for providing exceptional guest service.
Must be available to work flexible schedules, including mornings, evenings, weekends, and holidays.
Must be able to follow directions and work efficiently with minimal supervision.

Responsibilities

Assist Servers in providing exceptional and timely guest service.
Maintain clean, organized, and properly set dining tables before, during, and after service.
Deliver and clear plates, glassware, silverware, and other items throughout the dining experience.
Assist with resetting tables quickly and efficiently while maintaining restaurant standards.
Refill water and assist with beverage service as directed.
Monitor tables and anticipate guest needs throughout service.
Communicate guest requests and special needs to the appropriate Server or Manager.
Assist Servers with food delivery and ensure dishes are delivered to the correct table.
Maintain cleanliness and organization of dining areas, service stations, and side stations.
Restock silverware, glassware, napkins, condiments, and other service supplies.
Assist with opening and closing side work and restaurant cleaning procedures.
Support the team during high-volume periods to ensure smooth and efficient service.
Follow all food safety, sanitation, and responsible alcohol service standards.
Maintain a professional appearance and follow established grooming and uniform standards.
Provide friendly and professional interactions with guests and colleagues.
Support other Food & Beverage departments and perform additional duties as assigned by management.
Create a welcoming and memorable experience for every guest.
Demonstrate genuine hospitality and a positive attitude throughout each shift.
Respond promptly to guest needs and communicate concerns to management.
Maintain awareness of VIPs, special occasions, dietary requests, and other guest preferences.
Represent The Americano and InterContinental Buckhead Atlanta with professionalism and pride.