Server Assistant- City Cruises Chicago

Hornblower•Chicago, IL

7d•Onsite

About The Position

The Server Assistant aids Servers in the prompt delivery and removal of food and beverage items. This role requires the individual to be hospitable and cordial to guests and coworkers, act safely and responsibly, and be knowledgeable about the vessel and the skyline. The position is primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas. The role requires regular movement throughout multiple decks and may involve occasional exposure to outdoor marine environments, including heat, humidity, rain, wind, and sunlight. The Server Assistant must be able to safely perform duties while the vessel is docked or underway.

Requirements

High school diploma or equivalent required
Must meet minimum state age requirements.
Energetic and enthusiastic personality essential
Must be able to effectively understand and convey written and verbal information to guests and coworkers.
Must possess a service orientation – actively looking for ways to help others.
Will work for extended periods of time without sitting.
Required to lift furniture and other heavy items.
Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.
Ability to stand and walk for extended periods, frequently throughout a shift.
Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels.
Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.
Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.
Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.
Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
Successfully complete vessel-specific safety and emergency training.
Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.

Nice To Haves

Previous restaurant experience preferred.

Responsibilities

Provide exceptional hospitality to guests and coworkers as prescribed in our Respect Service System (RSS).
Provide guests with water, coffee/tea, and bread service throughout the meal.
Bus used and unneeded dishes and glassware from guests’ tables to galley.
Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning.
Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink, and broken dishes, and remove empty bottles and trash.
Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
Be prepared to begin work at the scheduled time.
Maintain uniform and personal grooming in compliance with appearance standards.
Assist with the warm and efficient greeting and seating of guests when they arrive.
Additional job duties as assigned.