Server Assistant - City Cruises - Philadelphia

Hornblower • Philadelphia, PA

1d • Onsite

About The Position

The Server Assistant aids servers in the prompt delivery and removal of food and beverage items. This role requires hospitality and cordiality towards guests and coworkers, safe and responsible actions, and knowledge of the vessel and the skyline. The position involves providing exceptional hospitality, cleaning used dishes and glassware, scraping and stacking dirty dishes, and carrying them to the galley for cleaning. The Server Assistant is also responsible for maintaining the cleanliness and safety of common areas and service stations, setting up and breaking down dining rooms and service stations, providing information to guests about the menu, service, entertainment, and cruise route, and assisting with guest greetings and seating. Additional duties may be assigned.

Requirements

• High school diploma or equivalent required.
• Must meet minimum state age requirements.
• Will work for extended periods of time without sitting.
• Required to lift furniture and other heavy items.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.

Nice To Haves

• Previous restaurant experience preferred.

Responsibilities

• Provide exceptional hospitality to guests
• Clean up used and unneeded dishes and glassware from guests’ tables to galley.
• Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning.
• Maintain the cleanliness and safety of all common areas and service stations.
• Set up and break down dining room and service stations as prescribed.
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Additional job duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED