Server Assistant

The Alfond Inn•Winter Park, FL

9d•Onsite

About The Position

The server assistant safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they ask you.

Requirements

Provide high level customer service
Communicate effectively with guests and team members
Follow instructions
Ability to learn quickly
Pay attention to detail
Maintain composure when working under pressure
Demonstrates very good phone skills
Prior customer service experience is preferred
High school diploma and/or equivalent work experience preferred, but not required

Responsibilities

Assist in getting expo line and carry-out supplies ready for service.
Fill condiment containers, ice, and anything else needed for fast execution of meal running.
Know menu, menu prices, composition of food and beverage menu items, familiarity with all daily specials and with proper plating procedures.
Up-sell/suggestively sell food and beverages by describing each item in an appealing way, when necessary.
Provide courteous guest service and respond to guest requests.
Be knowledgeable in POS to ring in order, if necessary.
Confirm the order by repeating back and clarify any doubts, food allergies, or guest concerns before sending the order to the kitchen.
Close guest checks to the appropriate form of payment and file in a safe place until end of shift.
Stock supplies daily: include condiments, plates, glassware, silverware, trays, napkins, flowers, printer paper, check presenters, and pens.
Clean and stock refrigerators with juices, sodas, waters, and milk.